Emma Sleep Canada

Emma Sleep Canada Review (2024)

Last updated: 01.05.2024 Reading time: 7 Min.

Emma Sleep is a German company that recently expanded into Canada. 🇨🇦

Now, many people are wondering if Emma Sleep is any good and how mattresses like the Original Emma compare to trusty Canadian favourites.

We've done the legwork, so you don't have to.

Uncover everything you need to know in our detailed Emma Sleep Canada review. 🕵️

Let's get into it.

Top features of Emma Sleep Canada Original mattress

Firmness level 5
Firmness level 5
Memory foam
Memory foam
365-day trial period
365-night trial
Free delivery & returns
Free delivery and returns


  • Soft, comfortable feel.
  • Outstanding motion isolation.
  • Offers great orthopaedic support.
  • Excellent for side sleepers.
  • Machine-washable top cover.
  • 365-night trial.
  • 10-year guarantee.
  • Free shipping and returns.


  • Strong off-gassing odour.
  • Customer support can be slow.
  • Sleeps warm.
  • Too soft for stomach sleepers and heavier-weight individuals.

Who is the Emma Canada Original mattress most suitable for?

  • Best for people who prefer a softer mattress.
  • Great for light to medium-weight individuals.
  • Ideal for side sleepers.
  • Good for couples looking for better motion isolation.

Emma Sleep in Canada

It's official: Emma Sleep is in Canada! 🥳

If you've been curious about this fast-growing mattress brand, now could be the perfect time to buy without worrying about racking up a mountain of customs taxes.

But just because you can, does that mean you should?

From mattress comfort to brand deliveries and trials, there are a lot of factors to consider when buying a new mattress. 🤔

Let's take a closer look at the bestselling and award-winning Emma Original mattress.

Emma Sleep Canada Original: Firmness and comfort

The Emma Sleep Canada Original mattress is rated 5 out of 10 on the firmness scale, according to Emma.

A soft-medium mattress like the Emma Canada Original is best suited to:

  • People of light to average weight.

  • Individuals who tend to sleep on their side.

  • Those who like a softer sleep surface.

But the softer feel isn't for everyone, and some Emma Sleep Canada reviews comment that the Original mattress is too soft.

Firmness and sleeping positions
The softer Emma Canada Original is one of the best mattresses for side and back sleepers but would be too soft for stomach sleepers.

Heavier people and those who favour sleeping on their stomachs need something firmer than this mattress.

Is the Emma Sleep Canada Original comfortable?

The Emma Canada Original is a high-quality mattress considered comfortable by many. 🤗

Though it may also not be the best mattress if you often sit on the edge of your bed as it only has average edge support - spring mattresses like the Emma Hybrid are better for this.

It's also worth noting that comfort is subjective and is heavily affected by factors like firmness.

Research conducted by Good Morning and Douglas showed that 73% of Canadians polled preferred a medium to firm-feeling mattress [1].

The Emma Sleep Canada Original may not be the best match if you prefer something firmer.

Mattress firmness spinal alignment
Mattresses that are too soft or firm cannot support optimal spinal alignment.

Sinking in too much or too little may cause bending in the spine, aggravating back pain. ❤️‍🩹

But the firmness and overall feeling of a mattress can vary depending on your weight. ⚖️

So, the same mattress will likely feel firmer to a lighter-weight individual, who doesn’t sink into the surface much, than to a heavier person, who will sink further into the mattress.

Of course, when it comes to comfort, firmness isn’t the only thing you need to consider.

The Emma Canada Original is a foam mattress.

hand imprint memory foam mattress
Memory foam mattresses are famous for their 'memory effect'.

Memory foam mattresses retain heat, allowing them to mould to your body and provide excellent pressure relief and support.

The down side is that hot sleepers may find foam mattresses like this too warm for a good night’s sleep.

While it sleeps warm, memory foam provides outstanding motion isolation.

low motion transfer mattress
Mattresses with low motion transfer stop movements from being carried and felt across the surface.

This makes it ideal for couples, especially those whose partner is on a different sleep schedule or who frequently change positions during the night.

By absorbing movement, foam mattresses ensure an undisturbed night’s sleep.

Overall, if you like a softer feel, sleep cooler, and want something supportive yet pressure-relieving - you’ll love the Emma Canada Original. 🤩

It’s also available in a range of sizes to suit every home, including Twin, Twin XL, Full, Queen, King, and California King.


Emma Sleep Canada Original: Composition

The Emma Sleep Canada Original mattress has an all-foam design.

This means it is highly adaptive, contouring around your body to provide tailored support as and where you need it. 🤗

All the foams used are CertiPUR-US certified [2].

The mattress has 5 layers.

These include (from top to bottom):

  1. Mattress cover

  2. Point elastic Airgocell foam

  3. Halo memory foam

  4. HRX high resiliency extra foam

  5. Anti-slip base cover

Before we dive into these layers, it's worth pointing out there have been some claims of dishonest descriptions on the Emma CA website, with some sections referring to the mattress's 5 layers and others discussing 3.

However, this is simply because some sections include the cover and base, whereas others only refer to the foam layers.

Now that's out of the way, let's dig a little deeper into what each of these layers means for you.

1. Emma Sleep Canada Original mattress cover

Unlike many older mattresses, the Emma Sleep Canada Original has a soft, removable mattress cover.

Washable mattress cover
The mattress cover can easily be removed, washed, and popped back on your mattress once it's fresh and clean.

This means you can easily remove and wash the cover. 🧼

A machine washable cover is good news if you have allergies.

A quick note: While the mattress cover is washable, we still recommend using a waterproof mattress protector to guard against spills, sweat, and bacteria. This will help lengthen the lifespan of your mattress and prevent voiding your mattress trial or guarantee.

2. Point elastic Airgocell foam

Foam mattresses tend to sleep hot. 🥵

They are designed to react to heat and mould around your body, which also means they retain heat and allow less air circulation.

The point elastic Airgocell foam layer which tops the mattress helps counteract this by enhancing breathability and temperature regulation. 👍

It absorbs and evaporates sweat, meaning less heat is stored in the mattress.

This improved temperature regulation is essential as studies show we sleep best when we don't overheat [3].


3. Halo memory foam

The memory foam layer offers excellent tailored support.

It provides enhanced spinal support, allowing heavier parts of the body (like the shoulders and hips) to sink further into the mattress. 💗

This keeps your spine in a continuously neutral position.

Woman with back pain
The wrong mattress can lead to back and joint pain since it does not offer the support needed.

By contouring around your body, this memory foam layer also offers better pressure relief, preventing build-ups which could lead to joint and back pain.

4. HRX foam

The HRX foam layer is a 'high resiliency extra' foam.

It is designed to enhance durability and stability. 💪

This layer also features 3 cutout zones to better support the various areas of the body.


5. Anti-slip base cover

The final layer of the Emma Canada Original mattress is the durable, anti-slip base cover.

It helps the mattress stay in place so you can get the best sleep. 😴

Emma Sleep delivery and setup

Emma Sleep Canada offers free delivery and returns for all its products.

Mattresses are delivered rolled and vacuum-packed in a box, ensuring they are easy to bring into your home and bedroom. 📦

Unlike many companies, Emma Sleep Canada also offers mattress setups for a small additional fee.

However, this in-home setup service is currently only available in Ontario.


Emma Sleep trials and guarantees

One of the best things about the Emma Sleep company is its mattress trials and guarantees.

Emma Sleep Canada mattress trial

All Emma mattresses come with a year-long trial.

This is the same as better-known Canadian brands like Douglas.

Emma requires customers to sleep on the mattress for at least 21 nights (up to 365 nights), ensuring you have plenty of time to adjust and decide if you love your new Emma mattress. 🤔

Mattress trial process
You have a year to sleep on your new mattress to see if it’s right.

If you don’t love it, you can return your mattress for a full refund under the Emma trial.

We recommend using a mattress protector as mattresses with stains, tears, or odours are not eligible for return under the Emma trial period. ❌


Emma Sleep Canada mattress guarantees

All Emma mattresses in Canada also come with a 10-year guarantee.

This warranty covers any faults such as dipping or lumps.

While Emma's customer service can be slow (and sometimes poor), customers in other markets have generally found that the mattress guarantee is honoured.

But bear in mind this process isn’t always as easy as it should be. 😞

Should you buy an Emma Sleep mattress in Canada?

Emma Sleep Canada is a high-quality brand from Europe.

While some customers face issues with the company’s customer services, most Canadians have loved their new Emma mattresses.

The Emma Canada Original is the most popular mattress.

Its soft feel and memory foam design are best for light to average-weight individuals, side sleepers, and those seeking pressure-relieving support.

Firm mattress fans may prefer something from Douglas, as all mattresses currently available from Emma Sleep Canada are on the softer side.


Contact Emma Sleep Canada

Customer service: To contact Emma Sleep Canada directly for complaints, support, or queries, please e-mail them at support@emma-sleep.ca, visit their website to use the live online chat, or call 1 (844) 906 3662. Lines are open from 08:00 to 18:00 GMT-6, from Monday to Friday.

Registered office: Emma Matratzen GmbH, Wilhelm-Leuschner-Str. 78, 60329 Frankfurt am Main, Germany

Frequently asked questions

  • Emma vs. Douglas: Which is better?

    The Emma vs Douglas debate is a hot topic for Canadian sleepers.

    Which of these mattresses is best largely comes down to personal preference, so let's take a closer look at how these brands compare.

    The Emma Sleep company is much newer in the Canadian market, so many people are sceptical about how its mattresses compare to better-known brands.

    Emma's Original Canadian mattress, crafted in Mexico, provides soft to medium comfort.

    On the other hand, the Douglas Original has a medium-firm feel and is made in Canada

    Each of these Original mattresses boasts a similar three-foam-layer design

    Douglas leads with lower regular pricing, but Emma's frequent discounts make it a strong contender for value.

  • Emma vs Endy: Which is better?

    Emma and Endy's original mattresses are similar.

    Both are all-foam mattresses featuring 3 foam layers, including a top breathable foam.

    Price-wise, these mattresses are very similar.

    However, Emma Sleep Canada runs frequent discounts, making it a better choice if you’re looking for the most affordable option (so long as you can time your purchase with one of these many sales).

    When it comes to manufacturing, Endy mattresses are made in Canada, while Emma Canada mattresses are made in Mexico.

    An Endy mattress Canada is usually firmer than its Emma counterpart.

    When it comes to trials and guarantees, things are pretty even.

    Emma Sleep CA offers a longer sleep trial, 365 days vs 100 days for Endy mattresses.

    However, Endy offers a longer warranty, 15 years, compared to Emma Canada’s 10.

    Both Emma and Endy are considerably better options than brands like Sleep Country Canada, which has received many poor customer reviews.

  • What else does Emma Sleep Canada sell?

    Emma Sleep Canada doesn't just sell the popular Emma Canada Original mattress; they also offer a range of sleep products

    These include:

    • The Emma Hybrid mattress CA combines foam and springs for enhanced comfort.
    • The Emma bed frame has an upholstered model designed to complement their mattresses perfectly. 
    • The Premium Cooling Pillow and Original foam pillow feature foam layers for optimal comfort and support. 
    • The Emma mattress protector has a stretchy design for waterproof, breathable, and allergen-free sleep.

    Canada’s Emma Sleep has various options, from mattresses to the Emma bed.

    However, the wider selection of Emma beds, pillows, duvets, and weighted blankets available in other regions aren’t yet sold in Canada.

  • Is Emma available in Canada?

    Yes, Emma Sleep products are available in Canada through the Emma-sleep.ca website.

    Here, you can find a growing range of items, including the Emma Canada Original and Emma Hybrid mattresses, an upholstered Emma bed frame, pillows, and a mattress protector.

    Emma Sleep Canada also offers free shipping and returns.

  • Are Emma Sleep Canada mattresses worth it?

    Emma Sleep Canada's mattresses, including the Original mattress, are known for their softness and quality.

    They boast a 10-year warranty and a 365-night trial, appealing to many customers. 

    Reviews of Emma mattress Canada indicate good overall satisfaction, but some customers report issues with customer services being slow.

    When asked, “Are Emma mattresses any good?” most people say yes.

    But it’s worth considering the issues with customer services that some Canadian customers face.

  • Where is Emma Sleep based?

    The central Emma the Sleep company office is located in Frankfurt, Germany.

    However, Emma Sleep Canada mattresses are manufactured in Mexico.

  • How many years does an Emma Sleep Canada mattress last?

    Emma Canada mattresses are crafted from quality materials and should last around 10 years.

    All Emma Canada mattresses come with a 10-year guarantee.

    To extend the lifespan of your mattress, we recommend rotating it but do not flip your Emma CA mattress.

    You should also use your mattress on a quality bed frame, such as the Emma bed Canada.

  • Why is my Emma mattress sinking in the middle?

    If your Emma mattress is sinking in the middle, it could be due to the natural ageing of the mattress, as most have a lifespan of 10-12 years

    Or the issue might stem from an unsuitable or worn-out bed base

    Ensuring your Emma mattress rests on a proper, flat, and supportive surface can help maintain even support and prevent sagging.

    Alternatively, you may have a faulty Emma mattress Canada.

    If you notice a fault, contact customer services via Emma-sleep.ca to discuss getting a replacement mattress under the Emma 10-year guarantee.

  • Should you flip an Emma mattress?

    You should not flip an Emma mattress.

    Emma mattresses have a one-sided design.

    To help keep your mattress in top shape, we recommend rotating your Emma mattress every 4 to 6 months.

  • Is the description of the Emma Sleep Canada Original composition honest?

    Some Emma mattress reviews in Canada complain about a lack of transparency in the mattress description.

    Namely, people are confused that the mattress is said to have 5 layers at one point and just 3 at another.

    However, upon closer inspection, this could be due to confusion rather than dishonesty (unless something was changed in the product description between these Emma Mattress Canada reviews).

    The Emma Sleep Canada Original mattress has 3 layers of foam.

    But Emma, the sleep company, points to 5 layers in total in their mattress layers graphic because they include the mattress cover and anti-slip base here.

  • References

Katharyn profile pic

Katharyn Duffy

Content Writer

Katharyn is a research pro with a BA in English and over 4 years of experience writing health and well-being content. She uses her understanding of sleep and its importance to cut through the nonsense and provide honest information about various sleep products and topics.

Was this article helpful?
Please fill out

Great! Do you have any questions or feedback? We'd love to hear from you.

What would have made it better?

You may also be interested in:

    Yes, please!
    No, thank you. Take me to the UK site.

    We have an affiliate relationship with some manufacturers, where we receive a commission on sales if you click over from our site. This does not affect the purchasing price. In contrast: By using our discount codes, you'll get the best deal possible.