Simba Hybrid Luxe

Simba Hybrid Luxe Mattress Review UK (2024)

Last updated: 23.01.2024 Reading time: 16 Min.

Could the Simba Hybrid Luxe mattress be everything you’ve been dreaming of?

Find out in our Simba Hybrid Luxe mattress review.

With an impressive 11 layers of advanced comfort, the Simba Hybrid Luxe mattress certainly sounds like a perfect choice. 😍

But is it really worth it?

And how does it compare to its siblings, the Simba Hybrid and Simba Hybrid Pro?

Let’s dive in to uncover everything you need to know! 👇

Top features of the Simba Hybrid Luxe

Free delivery & returns
Free Delivery & Returns
Environmentally-friendly
Eco-Friendly
Made in the UK
Proudly British
200-day trial period
200-Day Trial
10-year guarantee
10-Year Guarantee

Advantages

  • 11 layers of exceptional support and comfort.
  • Bamboo-infused wool layer with enhanced temperature and moisture control.
  • Great for most sleeping positions.
  • Low motion isolation.
  • Free delivery & returns.
  • Made with 100% recyclable materials.
  • Comes with a washable cover.
  • Free from chemicals that are harmful to the planet.
  • 10-year guarantee.
  • 200-day sleep trial.

Disadvantages

  • Expensive.

  • Will not fit regular sheets due to its thick depth.

  • Might feel too warm for excessively hot sleepers.

  • Deep mattress - may be too high for some.

Who is the Simba Hybrid Luxe most suitable for?

  • Couples and restless sleepers.
  • Side and back sleepers.
  • People looking for a luxury mattress.
  • Medium-weight individuals.

Who is the Simba Hybrid Luxe most suitable for?

The Simba Hybrid Luxe is an advanced mattress with a hybrid design that is comfortable for most people and sleeping positions.

However, we think it's an excellent choice for:

  • Side and back sleepers (of average weight)
  • Light-weight stomach sleepers
  • Couples and restless sleepers
  • Warm sleepers
  • People looking for a high-quality, luxury mattress

While the Simba Luxe Hybrid is widely considered incredibly comfortable, it is also one of Simba's most expensive mattresses. 👑

Simba hybrid luxe close-up
For many, the higher price point of the Simba Hybrid Luxe mattress is worth it for the quality and comfort it provides.

Let's take a closer look at who the Simba Hybrid Luxe is most suitable for. 🕵️

Side and back sleepers

The Simba Hybrid Luxe mattress is a great choice for average-weight adults who prefer to sleep on their back or side.

Layers of springs and foam allow the mattress to adapt to your body.

It has a supportive medium-firm feel, softened by the extra layers of plush Simba-Pure foam.

Most back sleepers find the relative firmness of the mattress prevents their spine from bending.

back sleeper on simba hybrid luxe
The Simba Hybrid Luxe mattress has the perfect level of firmness to support most back sleepers.

The mattress contours around the heaviest areas (hips and shoulders), which also helps keep the spine aligned if you sleep on your side.

BUY SIMBA LUXE£ 1,289

Light-weight stomach sleepers

While the Simba Hybrid Luxe is generally best suited to side and back sleepers, this isn't always the case.

Lighter-weight individuals don't sink into mattresses as much, meaning a medium-firm mattress will feel firmer for someone who weighs less. 🧱

Stomach sleepers need a firmer mattress to prevent their spine from dipping at the pelvis.

Person laying on stomach on Simba Hybrid Luxe
During our Simba Hybrid Luxe review, our lighter-weight tester slept comfortably on their stomach.

A firmer mattress helps keep the spine aligned, preventing back pain and discomfort for stomach sleepers.

So, smaller individuals who sleep on their stomachs will find the Simba Luxe offers just the right level of support for a better night's sleep.

Couples and restless sleepers

Couples and restless sleepers are likely to love the Simba Hybrid Luxe mattress. 👩‍❤️‍💋‍👨

The thick, high-quality Simba-Pure foam that tops the mattress:

  • Has low-motion transfer that stops you from feeling your partner's movements.
  • Contours to the body, making it comfier but also more challenging to move around, which helps reduce tossing and turning.

Overall, it has a body-hugging and low-motion transfer (despite its several spring layers).

Low motion transfer mattress benefits
A low-motion transfer mattress comes with many benefits.

Motion transfer describes how much movement carries across a mattress.

If you feel your partner changing positions or getting out of bed during the night, your mattress likely has high motion transfer. ⛵

A quick note: Spring mattresses tend to have the highest levels of motion transfer and a bouncy feel, whereas memory foam and pocket spring mattresses offer the best motion isolation.

The Simba Hybrid Luxe offers minimal motion transfer and more of a "sinking in" feel that absorbs movement (rather than a bouncy feel that carries it).

BUY SIMBA LUXE£ 1,289

Warm sleepers

Memory foam mattresses have a bad reputation for causing overheating during the night.🥵

This is because heat is retained inside memory foam material, creating a warmer sleep.

However, the Simba Hybrid Luxe is made with Simba Pure foam - a similar but much cooler alternative to memory foam.

Additionally, it has 4 layers of springs, which significantly improve airflow throughout the mattress.

ventilation graphic
Springs allow for better air circulation, meaning less trapped heat and a cooler night's sleep.

Temperature control is a prime focus of the Simba Hybrid Luxe mattress, from base to cover.

Our testers found the Simba Hybrid Luxe cooler than most other mattresses, and overheating wasn't an issue. 😀

BUY SIMBA LUXE£ 1,289

However, we didn't notice much difference in temperature regulation between the Simba Hybrid Luxe and the lower-priced Simba Hybrid Pro, despite claims that the Luxe version sleeps cooler.

Additionally, if you naturally feel very hot during sleep, we'd suggest avoiding using a mattress with any foam. 🔥

A much cooler alternative would be a natural pocket-sprung or latex mattress.

People looking for a high-quality, luxury mattress

The Simba Hybrid Luxe is not cheap.

It is Simba's second most expensive mattress and is best for those who have a higher budget and are searching for an excellent quality product. 💷

If you're on a budget (but don't want to compromise on quality), then the Simba Hybrid or Simba Hybrid Pro are considerably cheaper.

Who is the Simba Hybrid Luxe NOT suitable for?

While the Simba Hybrid Luxe is a high-quality and mostly comfortable mattress, it's not great for everyone!

The Simba Hybrid Luxe is not suitable for:

  • Very hot sleepers
  • People with a low budget
  • Stomach sleepers
  • Heavier-weight sleepers

As we said before, extra hot sleepers should avoid foam or hybrid mattresses like the Simba Luxe.

Those who can't afford to spend too much on a mattress may prefer the classic Simba Hybrid or, for an even more affordable selection, check out our favourite cheap mattresses in the UK.

Heavier people and heavier or average-weight individuals who sleep on their stomachs need a firmer mattress that prevents excess sinkage and spinal misalignment. 💪

Since the Simba Hybrid Luxe is a medium-firm mattress, it's not firm enough to provide the support heavier people and stomach sleepers require.

The firmer DreamCloud Luxury Hybrid would be a better choice for these people.

£540 OFF DREAMCLOUD + FREE BEDDING SET£ 409

Simba Hybrid Luxe composition

Who said a bed-in-a-box mattress had to be basic? 🤔

The advanced Simba Hybrid Luxe mattress certainly isn't!

It is a high-quality, British-made mattress and is 100% recyclable.

simba hybrid luxe composition
The Simba Hybrid Luxe features 11 layers of carefully chosen material to help keep you cool and comfy.
This premium mattress features an impressive 11 layers of high-quality materials.

The 11 layers include:

  • Breathable top cover
  • Natural bamboo wool layer
  • Graphite infused Simbatex
  • Two layers of 25mm Aerocoil springs
  • CertiPUR stability layer
  • Aerocoil spring support layer
  • No roll-off SupportCore base
  • Simba ReGen base layer

Given that it comprises 11 layers, it is unsurprising that the Simba Luxe measures 31cm (12.2 inches) deep, a whole 6 cm thicker than the Simba Hybrid! 🤯

Next up in our detailed Simba Hybrid Luxe review, let's see what these layers do. 👇

1. Simba Hybrid Luxe mattress cover

The Simba Hybrid Luxe mattress comes with a removable knitted mattress cover.

Made from 99% polyester and 1% elastane, the hypoallergenic cover prevents dust mites and bacteria.

It also has an internal cover to protect the inner layers when the outer layer is off and being washed.

While the outer mattress cover is washable, we still encourage you to use your regular bedding and a waterproof mattress protector for extra protection. ☔

Simba Hybrid Luxe mattress cover
The Simba Hybrid Luxe comes with a removable and washable cover.

Mattress protectors protect the mattress from accidents and bacteria build-up.

They also help increase the lifespan of your mattress.

The Nectar mattress protector is ideal as it is designed to fit mattresses up to 32 cm (12.6 inches) deep.

BUY NECTAR PROTECTOR£ 40

Handily, the Simba Hybrid Luxe also comes with side handles.

These handles make moving and rotating the mattress easier, which could be tricky given its heavy weight and depth. 🤹

Simba Hybrid Luxe mattress handles
The mattress has 8 handles altogether (2 on each side), making it convenient to move around.

Just a heads up - the Simba Hybrid Luxe should be rotated (but never flipped) every 6 months.

2. Natural bamboo wool layer

The natural bamboo-infused wool layer is one of the unique aspects of this premium-range mattress. 🐼

Bamboo is a fantastic organic material for sleep products, which is becoming increasingly popular in products.

bamboo graphic
Bamboo has many benefits.

Bamboo is hypoallergenic and naturally antibacterial, making it a great choice for those with allergies. 🤧

It is also thermal regulating, keeping you toasty on those chilly nights and cooler during the summer months.

The top layer of bamboo wool also wicks away moisture and dries fast, making it perfect for hot sleepers.

BUY SIMBA LUXE£ 1,289

3. Graphite infused Simbatex

Simba uses open-cell, graphite-infused foam in the Simba Luxe.

This advanced cooling technology foam is as soft and comfortable as memory foam but with better ventilation.

The open-cell structure of the foam increases circulation, while the graphite infusion creates a cooler sleep surface. ❄️

Simbatex has 30 times the airflow of memory foam for a noticeably cooler sleep.

Most customers sleep comfortably on the Simba Luxe, with some specifically commenting in their Simba Hybrid Luxe reviews that they don't get too hot or cold.

Best sleeping temperature
The Simba-Pure foam used in the Simba Luxe mattress provides a cooler and better night's sleep.

Simbatex foam is more breathable and adaptable than polyurethane foam in regular memory foam mattresses.

Yet the advanced memory foam still moulds around the body to provide instant pressure relief. 🤗

Simba-Pure foam is also free from TCPP, parabens, phosphates, and other organic pollutants while exceeding fire regulations.

BUY SIMBA LUXE£ 1,289

4 & 5. Aerocoil pocket springs

Simba double-up the Aerocoil springs (2.5cm/ 1 inch) to create a dynamic comfort spring system.

The Aerocoil springs are manufactured in Leeds from titanium alloy.

Split into 13 supportive zones, these micro springs are designed to provide the ideal level of support for different areas of the body.

optimal spinal alignment graphic
The spring and foam layers adapt around the shape of the body.

They also give the mattress a more flexible feel, which adapts to the body alongside the Simbatex foam. 🥰

6. CertiPUR stability layer

A CertiPUR foam layer is positioned between the double layer of Aerocoil springs and the third Aerocoil spring layer.

It acts as an intermediary, improves the stability of the mattress, and promotes airflow.

7. Aerocoil carbon steel spring layer

The Simba Hybrid Luxe has up to 4000 springs for more individualised support.

This Aerocoil spring layer, measuring 4 cm (1.5 inches), further enhances the flexibility of the mattress. 🤸

It not only provides comfort but an advanced circulation system.

The larger springs also deliver pliable support that works with the body rather than against it.

BUY SIMBA LUXE£ 1,289

8. SupportCore base layer

The Simba Hybrid Luxe has a sturdy spring foundation as its support base.

This base incorporates up to 1000 barrel springs, offering full body support up to the edges and reducing that roll-off feel. 🤗

Its deep, barrel-shaped springs are constructed from tempered steel.

simba hybrid luxe composition
The spring support base layer is sturdier than the previous foam base composition.

Tempering steel makes it tougher and less brittle, meaning a more robust and durable foundation for your mattress.

The spring base also makes the mattress more breathable. 🌬️

Additionally, springs are also more environmentally friendly as they are easier to recycle than foam.

9. ReGen base layer

Sitting at the bottom of the Simba Hybrid Luxe is a layer of Simba ReGen foam.

Crafted from surplus CertiPUR foam with a recycled yarn cover, this layer aligns with the CertiPUR standard and is free from environmental pollutants and hazardous substances.

This final layer helps further increase mattress stability. 💪

BUY SIMBA LUXE£ 1,289

Simba Hybrid Luxe firmness

So, how firm is the Simba Hybrid Luxe? 🤔

It has a medium-firm feel, similar to the Simba Hybrid Pro and Simba Hybrid.

We rated it as around a 7 out of 10 on our Sleep Hero firmness scale.

simba luxe 7/10 on firmness scale
We measure the mattress as a medium-firm 7 out of 10 in our Simba Luxe review.

This level of firmness is best suited to back and side sleepers of average weight and light-weight stomach sleepers.

Bear in mind that how firm a mattress feels changes based on factors like your weight, sleeping position, and what you're used to.

It will feel firmer to some and softer to others. 🧱🧸

Overall, the Simba Hybrid Luxe has a slightly ‘plusher’ feel than previous Simba models.

Topped with Simba-Pure foam, the mattress hugs the body and allows for extra sinking compared to most medium-firm mattresses.

BUY SIMBA LUXE£ 1,289

Simba Hybrid Luxe edge support

We found that the edge-support system performed best when weight was distributed evenly across the mattress.

It was less effective when weight was contained in one single spot. 👇

Person kneeling on edge of Simba Hybrid Luxe

Person sitting on edge of Simba Hybrid Luxe

As you can see from the images below, The Simba Hybrid and Simba Hybrid Pro appear to sink much less during our edge test.

Person sitting on edge of Simba Hybrid

Person sitting on edge of Simba Hybrid Pro

However, it’s important to point out that other factors may have contributed. 💭

For example, the tester is sitting slightly closer towards the middle of the other Simba mattresses, which will have offered better support.

How comfortable is the Simba Hybrid Luxe?

This mattress is very comfortable.

During our Simba Hybrid Luxe mattress review, our testers felt very well-supported when lying down.

It is clear that the mattress was designed with high attention to detail. 🔍

We felt the mattress was supportive and comfortable for every sleeping position, though it is best for side and back sleepers.

In the side sleeping position, the mattress contoured around the body whilst keeping the spine neutrally aligned throughout the night.

Person laying on side on Simba Hybrid Luxe
We found the Simba Hybrid Luxe an excellent choice for side sleepers.

The medium-firm feel of this mattress also makes it a perfect choice for back sleepers.

In addition, our lighter-weight tester slept comfortably on their stomach as the mattress was firm enough to prevent spinal dipping.

It has a quality design, balanced medium-firm feel, pocket spring body contouring zones, and pressure-relieving foam. 😍

Given these factors, it's no wonder that most customer Simba Luxe mattress reviews rave about the comfort of this mattress.

BUY SIMBA LUXE£ 1,289

However, this Simba mattress won't suit everyone.

Lighter-weight side sleepers need a softer mattress with more give.

Sleeping position and mattress firmness
Generally, a medium-firm mattress like the Simba Luxe is best for back and side sleepers.

Likewise, heavier-weight sleepers may feel they sink too much into the mattress and may need a firmer mattress. 🧱

The right mattress firmness can keep you comfortable, help you sleep better, and reduce back pain, with most studies suggesting that medium-firm to firm mattresses are best for people with lower back pain [1].

If you think you might need a firmer mattress, you can find some of our favourites below. 👇

Our favourite firmer mattresses:

Simba Hybrid Luxe mattress sizes

The Simba Hybrid Luxe is available in most UK sizes.

Simba Hybrid Luxe sizes:

  • Simba Hybrid Luxe single size: 90 x 190 cm (3’ x 6’3”)
  • Simba Hybrid Luxe mattress small double size: 120 x 190 cm (4' x 6'3")
  • Simba Hybrid Luxe double size: 135 x 190 cm (4.4” x 6’3”)
  • Simba Hybrid Luxe king-size: 150 x 200 cm (5’ x 6’6”)
  • Simba Hybrid Luxe super king: 180 x 200 cm (6’ x 6’6”)

It is also available in one European size, the Simba Hybrid Luxe EU queen, measuring 160 x 200 cm (5'3 x 6'6"). 👑

uk mattress sizes

Unfortunately, you can't currently buy a Simba Hybrid Luxe small single, emperor or other EU-size mattresses.

Consider the Simba Hybrid or Simba Hybrid Pro if you need one of these sizes.

Simba Hybrid Luxe depth

As previously mentioned, the Simba Hybrid Luxe mattress is extra deep.

It is 31 cm (12.2 inches) thick.

We measured our mattress during our Simba Hybrid Luxe review and found it fell a little short of this, measuring 30 cm (11.8 inches).

simba hybrid luxe depth
Our Simba Hybrid Luxe mattress didn't quite reach the promised 31 cm depth, but a difference this minimal shouldn't affect your experience.

While this mattress feels a bit like being in the Princess and the Pea, the thickness isn't always ideal.

It can be tricky to get in and out of bed if you have a very thick mattress on a taller bed frame, especially for elderly people and those with physical difficulties. 👵👨‍🦽

Lower bed frames can better accommodate the extra height.

It's also worth noting that you may need ultra-deep sheets to fit around a mattress this thick comfortably.

Check out some of our favourite bedding for thicker mattresses. 👇

Best bedding for thick mattresses:

Simba Hybrid Luxe mattress prices

The Simba Hybrid Luxe is the second most expensive mattress in the Simba Sleep range. 💰

But is it worth the higher price point?

To simplify things, we've broken down what you'll pay and what you'll get with each of the mattresses in the Simba Hybrid range. 👇

Price* Composition Purchase
Simba Hybrid Essential £749 - £1099

4 layers (20cm/7.9 inches deep), including Simbatex foam layer and up to 1,500 springs.

4 handles for ease of movement

Knitted cover (non-removable, non-washable)

BUY SIMBA ESSENTIAL£ 579
Simba Hybrid £799 - £1399

6 layers (25cm/9.8 inches deep), including Simbatex foam layer and up to 3,000 springs.

4 handles for ease of movement

Removable hypoallergenic cover (washable and recyclable)

BUY SIMBA HYBRID£ 659
Simba Hybrid Pro £1159 - £1829

8 layers (28cm deep/11 inches deep), including Simbatex foam layer, natural wool layer and up to 5,000 pocket springs.

4 handles for ease of movement

Removable hypoallergenic cover (non-washable)

BUY SIMBA PRO£ 929
Simba Hybrid Luxe £1579 - £2749

11 layers (31cm/12.2 inches deep), including 4 Simbatex foam layers, a natural bamboo-infused wool layer and up to 6,000 pocket springs.

8 handles for ease of movement

Removable and washable hypoallergenic cover

BUY SIMBA LUXE£ 1,289
Simba Hybrid Ultra £2259 - £4499

13 layers (34cm/13.4 inches deep), including Simbatex foam layers, Thermo-regulating FusionCool top layer (made of kapok, wool, and bamboo) and up to 8,500 pocket springs.

8 handles for ease of movement

Removable and washable hypoallergenic cover

BUY SIMBA ULTRA
*Prices are a general guide and are subject to change.

The Simba Hybrid Luxe is expensive but has nearly double the pocket springs and layers of the Simba Hybrid Original.

Customer Simba Hybrid Luxe mattress reviews are also largely positive. 🥇

But ultimately, only you can decide if the Simba Hybrid Luxe mattress is worth the high price.

If you're looking for a cheaper alternative that doesn't compromise on quality, consider the Simbatex Foam mattress instead.

This all-foam mattress is made up of four premium Simbatex foam layers.

BUY SIMBATEX FOAM MATTRESS£ 569

Simba Hybrid Luxe discounts

If your heart is set on this mattress but aren't convinced about the price, consider waiting for a Simba Hybrid Luxe sale.

Simba Sleep offers generous discounts throughout the year on all of their mattresses. 🏷️

Piggybank graphic
Regular discounts on Simba mattresses can see prices cut almost in half.

Bookmark our discounts page to keep on top of all Simba offers. 💰

Simba mattress NHS discount

We have great news if you're a blue light cardholder or NHS staff. 👩‍⚕️

Simba Sleep offers a special NHS discount that can be added through their customer service portal.

Just contact a member of the Simba team to activate the NHS discount.

People on a tighter budget may alternatively want to check out our recommendations for the best cheap mattresses (that still offer great quality for the price).

Simba Hybrid Luxe delivery

The Simba Hybrid Luxe is a bed-in-a-box mattress. 📦

It is compressed and rolled for quick and easy delivery.

bed in a box carried upstairs
The Simba Hybrid Luxe comes rolled up in a box for your convenience.

If you decide to purchase a Simba Hybrid Luxe mattress, you won't need to handle the box alone.

Simba offers a white glove delivery service, meaning they will bring the new mattress to your room of choice 🚚

Delivery is free to mainland UK addresses and can be at your door in as little as 3 days!

Getting a Simba Luxe unpacked and ready for sleeping is also quick and easy.

When you first take your new mattress out of the box, it will look like a burrito. 🌯

Simba Hybrid Luxe being unrolled
Unroll the Simba Hybrid Luxe and cut through the plastic packaging.

Once your Simba Hybrid Luxe has been unrolled and the plastic removed, decompressing will take a few hours. 🎈

Most Simba mattresses reach their full size in 3-6 hours, but some can take as much as 72 hours. ⏳

You may notice a faint chemical smell during this process.

This is known as off-gassing [2].

off-gassing
Off-gassing with the Simba Luxe is perfectly normal and shouldn't last long.

It is common with bed-in-a-box memory foam mattresses and is not harmful.

We suggest opening your windows to help air out your room, and any smell should disappear within a few hours.

After the mattress has fully decompressed, you can hop on and sleep well! 🙌

BUY SIMBA LUXE£ 1,289

Simba Hybrid Luxe trial period

Every Simba Sleep mattress comes with a money-back 200-day trial. ⏳

This means you get 200 days to sleep on the mattress before deciding if you want to keep it.

sleep trial graphic
Most retailers only offer between 30 and 40 nights for a sleep trial, whilst online brands provide up to 100 nights, and Simba almost doubles that with their 200-night trial.

A longer trial like this is ideal as getting used to a new mattress can take some time, particularly if it has a very different feel to your old mattress.

About 85% of people adjust after 1 - 2 weeks. 10% need 4 - 5 weeks to get used to a new mattress, and 5% need longer than 5 weeks.

Walter braun sleep expert
Walter Braun

Sleep expert

If you don’t get on with your Simba Luxe, contact the Simba team, and they will arrange a collection and full refund.

BUY SIMBA LUXE£ 1,289

The only brands to beat Simba with a longer trial are Nectar and DreamCloud - which now offer a full 1-year trial and revolutionary lifetime warranty.

Simba Hybrid Luxe guarantee

The Simba Hybrid Luxe comes with a 10-year guarantee [3].

This covers any issues with the mattress that are caused by faulty workmanship. 🛠️

If you find a fault, contact the Simba team within 30 days of spotting the issue and be ready to provide proof of purchase.

The 10-year warranty doesn't cover accidental damage such as stains and soiling or damage caused by pets or children.

Even more reason why you should consider investing in a mattress protector for extra peace of mind. 😅

Our favourite mattress protectors:

Should I buy the Simba Hybrid Luxe?

The outcome of our Simba Hybrid Luxe review: It's a high-quality and extra comfortable mattress!

But bear in mind this top-of-the-range product doesn't come cheap. 💰

You may want to consider the Simba Hybrid Pro if you can't stretch your budget - it is several hundred pounds cheaper (when not on sale) and promises the same excellent Simba comfort as the Simba Hybrid Luxe. 💤

However, if you can afford it and want one of the best mattresses, the Simba Luxe is a no-brainer.

BUY SIMBA LUXE£ 1,289

Rating

4.6
  • Material

    Fantastic quality - feels like a premium product. 

  • Comfort

    Supportive and plush-feeling of comfort. 

  • Off-gassing

    We experienced no off-gassing on this mattress. 

  • Breathability

    Highly breathable, but not recommended for hot sleepers. 

  • Motion transfer & support

    Fantastic motion isolation. 

  • Delivery & returns

    Efficient delivery and 200-night trial. 

  • Value for money

    Expensive, there are cheaper alternatives available. 

Material
Comfort
Off-gassing
Breathability
Motion transfer & support
Delivery & returns
Value for money

Contact Simba Sleep UK

Customer service: To contact Simba Sleep directly for complaints, support, or queries, please e-mail them at hello@simbasleep.com or visit their live online chat [4]. The customer services team is available Monday to Friday, from 9 am to 5 pm, and Saturdays from 9 am to 1 pm.

Registered office: Simba Sleep, The Stable Yard, 60 Petty France, Westminster, London SW1H 9EU

Frequently asked questions

  • Can Simba take away my old mattress?


    Simba can take away your old mattress for a fee of £40 for all sizes. 

    This service is available in most UK areas, just add removal at checkout when purchasing your new Simba mattress.

    After your new mattress has been delivered, the removal service will contact you and schedule a suitable date within one week of your delivery. 

    The courier will remove as many mattresses as are delivered and will happily move your mattress from the room for you if needed. 

    So you don’t have to worry about lifting a finger! 

  • Simba Hybrid Pro vs Luxe: Which is best?


    Ultimately, the way a mattress feels is subjective, so we can't say if you would prefer the Simba Hybrid Luxe or Simba Hybrid Pro

    However, in terms of the mattress materials, the Simba Hybrid Luxe is a more premium option. 

    The Simba Hybrid Luxe has an extra layer of Simbatex foam and 1,000 more springs than the Simba Hybrid Pro.

    But perhaps the most significant composition difference in the Simba Luxe vs Pro debate is the natural bamboo-infused wool layer.

    This layer enhances the Simba Hybrid's already good heat-regulating properties. 

    Having said that, our testers didn't notice a massive difference in temperature between the Simba Hybrid Pro and Luxe mattresses.

    Aside from materials, the Simba Hybrid Luxe comes with 8 handles while the Pro has just 4, meaning it's easier to move the Luxe mattress.

    Both mattresses come with a removable and washable cover.

    Ultimately, the biggest difference for most people considering the Simba Pro vs Luxe is the nearly £500 price difference

    However, we've noticed that the Hybrid Luxe isn't too much more expensive when both mattresses are on sale.

    Check out our Simba Hybrid Pro and Simba Hybrid Luxe mattress review for more information to help you choose.

  • Simba Luxe vs Ultra: Which one is best?


    The Simba Hybrid Luxe used to be Simba's most premium (and expensive) mattress.

    However, that title has now been taken over by the new kid on the block - the Simba Hybrid Ultra.

    While both are high-end hybrid mattresses, there are several differences.

    The Simba Hybrid Luxe vs Ultra:

    • Total layers: The Ultra has 2 more layers, totalling 13, than the Simba Luxe's 11 layers.
    • Pocket springs: The Ultra has up to 8,500 pocket springs compared to the Luxe's 6,500.
    • Thermo-regulating layer: The Ultra's unique thermo-regulating FusionCool layer is made of kapok, bamboo, and natural wool, while the Luxe has a bamboo-infused wool layer for thermal regulation.

    Both mattresses come with removable, washable covers and are 100% recyclable.

    Currently, Simba is also offering a free mattress protector with each of these top-quality mattresses.

    If you're looking for the best Simba mattress and are debating between the Simba Hybrid Luxe vs Ultra, why not check out our Simba Luxe Hybrid mattress review for more info?

  • Is the Simba Hybrid Luxe good for back pain?


    We're not medical professionals, and we couldn't say whether or not the Simba Hybrid Luxe can help the symptoms of underlying health conditions causing back pain.  

    However, if you suffer from back or neck pain, this could be because of an unsupportive or unsuitable mattress

    The combination of pocket springs and Simba-Pure foam layers helps to align the spine in a neutral position and relieve pressure on the neck and joints. 

    Spinal misalignment is a big cause of back pain, particularly if this is noticeably worse after waking up. 

    There are many positive Simba Hybrid Luxe mattress reviews from back pain sufferers who have bought the Simba Hybrid Luxe mattress and noticed an improvement in their symptoms. 

    Of course, what works for some people may not work for others, and some complain of a Simba mattress causing back pain.

    This is likely because their Simba mattress is not the right firmness for their body or sleeping position or because it is faulty.

    Check out this article on 'How to choose the right degree of firmness' if you're struggling to find a mattress that feels comfortable and reduces your back pain.

    If you have a new Simba mattress, remember that you have a 200-night trial to test the mattress and return it for a full refund if you don't love it or it's aggravating your back pain.

    Alternatively, you can contact Simba under their guarantee policy if your mattress is under 10 years old and has developed a fault such as sagging.

  • How good is the Simba Hybrid Luxe?


    The Simba Hybrid Luxe is a high-quality mattress.

    While it's certainly not the cheapest mattress, the Luxe's thoughtful thermo-regulating design, excellent construction, and tailored support make it worth the cost for many people. 

    We found the Simba Luxe very comfortable and supportive and most customer Simba Hybrid Luxe reviews agree.

    Read our comprehensive Simba Hybrid Luxe review to find out if this mattress is right for you.

  • What else does Simba sell?


    Simba Sleep has a whole range of sleep accessories for you to try, including one of the only hybrid mattress toppers on the market.

    These include:

    All Simba accessories are made with high-quality materials and have temperature regulation at their heart, just like Simba mattresses.

  • Has the Simba Luxe mattress been discontinued?


    The Simba Hybrid Luxe has not been discontinued and is still going strong. 

    Customers can buy the Simba Luxe on Simba's UK website alongside classics like the Simba Hybrid Original, Simba Hybrid Pro, and the newest release, the Simba Hybrid Ultra.

  • References

Holly

Holly Matthews

Senior Content Writer

Holly has been a content writer at Sleep Hero UK since 2021. With an MA degree in literature and previous experience working at a leading UK bed retailer, she is committed to using her skills to guide others towards making better sleep choices.

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