Emma Original

Emma Mattress Review UK (2022)

Written by Nicky

Last updated: 10.08.2022

12 Min.

Did you know that sleeping 60 to 90 minutes longer every night can make you healthier and happier?

This is excellent news if you're the proud owner of the Emma Original!

The Emma is the UK's most-awarded mattress, guaranteeing you a great night's sleep. 🏆

But does this mattress live up to the hype?

And is it the right choice for you? 🤔

We'll help you decide in this UK Emma mattress review.

Let's dive right in. 🥳

Top features of the Emma mattress

Free delivery & returns
Free Delivery & Returns
200-day trial period
200-Day Trial Period
Made in the UK
Proudly British


  • Soft & comfortable to give you that "sleeping-on-a-cloud" feeling.

  • Offers excellent orthopaedic support.

  • Exceptionally low motion transfer, making it a brilliant choice for couples.

  • Good temperature regulation.

  • Very well-suited to side sleepers.

  • Machine-washable top cover.

  • Free shipping & free returns.

  • 200-day risk-free trial period.

  • 10-year guarantee.

  • 100% vegan.


  • May be too soft for heavier-weight people, larger builds, or back sleepers.

  • The side carrying handles are a little weak, especially for the larger mattress sizes.

What makes the Emma mattress special?

  • The UK's most awarded mattress.
  • Soft and comfortable with good orthopaedic support.
  • Amazing value for money.

One-minute Emma Original video review

Short on time?

Check out our quick (just over) one-minute video review of the Emma Original. 👇

Who is the Emma Original most suitable for?

The Emma mattress is an award-winning choice and one of the UK's bestselling mattresses. 🛍

It's no surprise, then, that it would be suited to a wide range of sleepers.

We go into full detail on comfort and suitability in the sections below.


Emma mattress side sleeper
The Emma mattress is well-suited to lighter-weight and average-weight side sleepers.

Here's a quick overview of who the Emma Original is best for. 🧐

The Emma mattress is most suitable for:

  • Lighter-weight and average-weight sleepers.
  • Side sleepers of any weight.
  • People with orthopaedic concerns.
  • Couples looking for exceptional motion isolation.

We explain our reasons for this further down in this article.


The Emma mattress is less suitable for:

  • Heavier-weight back sleepers and stomach sleepers.
  • Heavy sweaters or those who quickly feel hot at night.
  • Restless sleepers who toss and turn frequently.

This doesn't mean that the mattress won't work for these groups of people. 🙅‍♂️

Emma mattress support with person sitting on it
The mattress is softer, but you can enjoy good overall support.

Individual preferences do differ. 🤷‍♀️

Luckily, the Emma mattress UK comes with a risk-free trial period, so you can still try it out and see if you like it.

And if it doesn't work for you, you can send it back for a full refund.


Win-win. 🎉

Emma mattress composition

The Emma Original is a high-quality memory foam mattress.

It features three foam layers that work together to offer optimal comfort, stability, and spinal support.

The three different foam layers are:

  • A top layer of Airgocell foam (3 cm / 1.1 inches)
  • A core of high-density memory foam (3 cm / 1.1 inches)
  • A base layer HRX polyfoam with contour zones (19 cm / 7.4 inches)

These are all high-density foams, indicative of high quality, durability, and a good mattress lifespan.


All foams are certified to be free from harmful chemicals. We explain all in the FAQ section of this article.

Let's take a closer look at each of these foam layers. 👇

Emma original mattress layers

Emma mattress foam layers

Each of the foam layers in the Emma Original serves a specific purpose.

1. Point-elastic Airgocell foam

The top comfort layer of the mattress is made from patented Airgocell foam. 🥼

The unique Point Elastic Airgocell technology enhances overall breathability and regulates temperature within the mattress by allowing excess heat to escape.

This counteracts the heat-retention properties of memory foam and keeps you cool and comfortable all night long. ❄️


emma mattress foam layers
The three layers of the Emma Original mattress.

2. Halo memory foam

The core of the mattress consists of high-density memory foam.

The Halo memory foam adapts optimally to your body shape.

This offers targeted spinal alignment, enhanced pressure relief, and body-hugging comfort. 🤗

The memory foam layer in the Emma mattress is relatively thin.

This isn't a bad thing: It means you can enjoy the benefits of the foam without the drawbacks such as excessive heat retention and difficulty moving. 🥳

Emma mattress foam layers
The top layers offer comfort while the contoured base provides stability & support.

3. Emma HRX Supreme foam

The base of the Original mattress consists of Emma HRX (High Resiliency Extra) Supreme foam. ✨

This base foam layer serves multiple purposes:

  • It guarantees durability by preventing sag.
  • Five adaptive contour zones distribute body weight more evenly.
  • Limits motion transfer to keep you comfortable.

Overall, the HRX cold foam gives you enhanced support and stability. 🏋️‍♂️

It also ensures the durability of the mattress.


Emma mattress foam layers
The Emma mattress original consists of three high-density foam layers.

Emma mattress firmness

The Emma Original is rated as a medium-firm mattress.

But, after having tried it for our Emma Original review, we would say it's more on the softer end of the scale. 🧸


We're not usually fans of soft mattresses, but this one's surprisingly comfortable.

It offers that sleeping-on-a-cloud feeling but still provides sufficient support and stability, allowing you to enjoy your best night's sleep. 💤

We'd rate it at 4 out of 10 on the Sleep Hero firmness scale, where 1 is the softest and 10 is the firmest.

Emma mattress firmness

Measuring sinkage depths

To test the Emma mattress firmness, we measured how deeply our test sleepers sank into the foams in various positions. 🧮

Sinkage is a good indicator of how supportive the mattress would be for different sleepers.

To test, we relied on three different sleepers and measured their sinkage depths.


Emma mattress sinkage depths
By measuring how deeply we sink into the mattress, we can better understand stability and support.

We always measure at the same place:

  • If sleeping on the stomach, we measure at the stomach.
  • If sleeping on the back and sides, we measure at the shoulders and hips.

Our experiment gave the following results:

Person A (165 cm / 62 kg) Person B (179 cm / 70 kg) Person C (195 cm / 85 kg)
Sleeping on the back 5 cm (1.9 inches) 6 cm (2.3 inches) 6.5 cm (2.5 inches)
Sleeping on the side 5.5 cm (2.1 inches) 6 cm (2.3 inches) 7.5 cm (2.9 inches)
Sleeping on the stomach 5 cm (1.9 inches) 6 cm (2.3 inches) 7 cm (2.7 inches)
Sitting on the edge 7.5 cm (2.9 inches) 8 cm (3.1 inches) 9 cm (3.5 inches)

These values are typical of softer mattresses.

Emma mattress firmness
The Emma is quite a soft mattress.

Our lightest and medium-weight test sleepers didn't sink in too deeply - or too little.

This means that the Emma Original gives just the right amount of support to lighter-weight people or those of smaller builds.

But, you'll notice that our heavier test sleeper sank into the mattress quite a bit. 😳


Even though the body's heavier parts remained well supported, promoting healthy spinal alignment, heavier-weight sleepers or those of larger builds will likely find the Emma Original too soft.

Emma mattress edge support
You won't get the best edge support with the Emma mattress.

Firmer mattresses, like the Nectar mattress or the Simba Hybrid Luxe, may feel more comfortable.

Conveniently, though, you can give the Emma Original a try to see if it's right for you.

If not, you can return it within the 200-day trial period and receive a full refund. 💵


Not the best edge support

Many bed-in-a-box mattresses have average edge support, and the Emma Original is no different.

But what exactly is edge support?

Emma mattress edge support
The edges of the mattress don't offer much support.

As the name suggests, this is the support you can experience at the very edge of the mattress.

In a mattress with bad edge support, you'll feel as if you're sliding off the mattress when sitting on the edge or sleeping very close to the edge of the mattress.

This is to be expected with softer mattresses, and not everyone minds bad edge support. 🏔

But, this is worth keeping in mind if you:

  • Like to use the entire width of the mattress.
  • Enjoy being on your mattress for other activities, like painting your nails or working on your laptop.
  • Like sitting on the edge of your bed to read, browse your phone, or put on your shoes.
  • Share your bed with a partner.

If you like sitting on the edge of your bed, it's best to look for a mattress with better edge support. 🧗‍♀️

The DreamCloud Luxury Hybrid is a good alternative.

Couple in bed
Couples should choose larger size mattresses.

If you're sharing your bed with a partner, you can work around the inferior edge support by choosing a king-size mattress - or larger. 👩‍❤️‍👨

This ensures that you and your partner have enough space on the mattress to sleep comfortably.


How comfortable is the Emma mattress?

Our test sleepers tried the Emma Original for quite a while for our UK Emma mattress review.

Their best description of what sleeping on the mattress feels like was "pleasantly soft". ☁️

This feeling can largely be explained by the combination of the two upper comfort layers.

Both Airgocell and memory foam are highly adaptable and conform to the shape of your body. 🤗

Emma original firmness
The Emma mattress feels soft and comfortable.

They are also very point-elastic, meaning that they can relieve pressure well and help your muscles relax.

With this combination, you should feel as if you're sinking into a cloud, ready to drift off for the best night's sleep of your life. 😴


Is the Emma mattress good for side sleepers?

Since the Emma Original is a softer mattress, it's exceptionally comfortable when sleeping on your side.

This is because your shoulders and hips - the heavier parts of your body - can sink into the mattress more deeply.

Yet, it still offers enough support for the lighter parts of your body, like your feet and arms. 🦶

This combination allows your spine to remain in optimal alignment.

Look at the image below as an illustration:

Emma mattress side sleeper
The Emma Original mattress ensures optimal spinal alignment

Optimal spinal alignment ensures that you'll wake up pain- and tension-free!

Is the Emma mattress good for bad backs?

The Emma Original is a brilliant choice if you're looking for an orthopaedic mattress to help reduce back pain.

If you have a bad back or some orthopaedic concerns, you want to be searching for optimal spinal alignment. 🦴

As we've seen above, this is precisely what the Emma mattress allows for.


Emma original back sleeper
The Emma mattress gives orthopaedic support to relieve back pain.

The mattress also distributes pressure well, allowing your muscles to relax fully.

This can further relieve any tension you may be experiencing. 💆‍♀️


If you're struggling with aches and pains, you may want to invest in a massage gun for targeted muscle therapy.

Not the best support for larger builds

While the Emma Original is quite supportive, it may be too soft for:

  • Heavier-weight sleepers (averaging 90 kg [198 lbs] or more), or
  • People who sleep purely on their back or stomach.

Larger builds and back and stomach sleepers require more hip support.

Considering the sinkage depths we measured for our Emma mattress review UK, it's very likely that the Emma Original won't be able to give enough hip support. 😩

This, in turn, can lead to lower back pain.

Emma mattress firmness
Though supportive, larger builds will sink into the Emma mattress quite deeply.

If you're of a larger build or prefer sleeping on your stomach or back, you may find a firmer, more supportive mattress more comfortable.

The Simba Hybrid or the Nectar mattress could be suitable options. 👌

While both are also medium-firm mattresses, they feel a little firmer than the Emma mattress.

What a pleasant discovery - the adaptability of this mattress is excellent! Definitely a first in my experience. This mattress 'hugs' the body well, regardless of your sleeping position. It feels a bit like you're sleeping in a cocoon. And it really allows your muscles to relax!

Caroline Rolland
Caroline Rolland


Does the Emma mattress sleep hot?

You may have heard that memory foam sleeps hot. 🥵

This is true.

Memory foam mattresses are generally warmer and retain more heat than other mattresses.

Mattress material temperature scale

But, the Emma Original mattress regulates body temperature surprisingly well. 🌡

This is because the Airgocell layer and the fine-meshed top cover increase breathability and airflow and reduce heat storage.

Heat can effectively escape the mattress, reducing overall temperature and keeping you cooler and more comfortable. ❄️


We did not sweat more than usual during our test sleep for our UK Emma Original mattress review, despite testing in 25-degree summer weather and sharing the bed with a partner. ⛱

Pocket sprung mattress
Mattresses with springs tend to sleep cooler than pure foam mattresses.

That said, if you are a very heavy sweater or feel hot quickly, we could steer clear of pure memory foam mattresses.

Pocket sprung mattresses or hybrids, which combine springs with foam, allow for better breathability and sleep much cooler. 🧊

You could try the Emma Premium instead.

This hybrid mattress combines the body-contouring abilities of memory foam with the cooling properties of full-size pocket springs.


Testing heat retention in the Emma Original

You'll see a heat map of our Emma Original review temperature test on the right.

The mattress only retains heat where the test sleeper lies. 🔥

The rest of the mattress remains completely temperature neutral.

As soon as the sleeper moves, the heated areas cool down effectively.

This is due to the top mesh cover and the foams' enhanced breathability. ❄️

The test proves that the Emma Original effectively regulates temperature.

Heat retention of Emma mattress

Is the Emma mattress good for couples?

If you're sharing your bed with a partner, you'll have one burning question:

Can I comfortably share this mattress with another person? 👩‍❤️‍👨

There are two factors we consider to determine this:

  • Edge support
  • Motion transfer

We've already seen that the Emma Original UK mattress has average edge support.

low motion transfer
Ideally, you want a mattress with low motion transfer.

This is why we recommend couples invest in a larger mattress, such as the Emma mattress king size or the super king-sized mattress. 👑


Larger mattress sizes ensure that both partners have enough space to sleep comfortably.

But what about motion transfer?

Well, first, what is motion transfer?

Motion transfer refers to how much movement is carried through the mattress. 🏃‍♂️

That is: Will you feel your partner toss and turn or get into bed when you're already fast asleep?

motion transer graphic
You'll sleep best if motion isn't carried across the mattress.

A mattress with high motion transfer isn't ideal as you'll feel movements quite well.

The Emma Original has exceptionally low motion transfer (or, good motion isolation).

The foam layers absorb and dampen movements, ensuring that motion is not carried across the mattress.


When we did our Emma mattress review UK, we shared the bed with a partner - and did not feel any movements. 👌

We also didn't feel our partner getting in and out of bed.

This means that you can enjoy a restful sleep and won't be disturbed by your partner tossing and turning. 🕺

Measuring motion transfer

Of course, we don't want you to take our word for it.

To really test the motion transfer abilities of the Emma mattress, we relied on science. 🤓

How so?

We used a measuring device to record the movements of different sleepers on the mattress.

Movements of a light sleeper on Emma mattress

Movements of a heavy sleeper on Emma mattress

Movements when getting in and out of bed

Here are our results:

  • Figure 1: Movement of a lighter-weight person
  • Figure 2: Movement of a heavier-weight person
  • Figure 3: Movement when getting in and out of bed

As you can see, the device hardly recorded any movement. 🤾‍♀️

This demonstrates the low motion transfer of the Emma Original mattress.


Emma mattress cover

The Emma mattress features a simple yet elegantly designed cover.

It has the following features:

  • A white, fine-meshed top cover with polyester fibres to regulate humidity.
  • A robust grey side cover that supports air circulation.
  • Non-slip elements at the base of the cover.
  • Carrying handles for easy transportation.

The Emma mattress cover is predominantly made of polyester.


Emma mattress cover
The Emma mattress comes with a white-and-grey cover.

We really liked the top cover of the mattress.

It's thick and luxurious, incredibly soft, and pleasant to lie on.

Side carrying handles

While the Emma is a no-flip mattress, you do have to rotate it head-to-toe every couple of months.

This ensures the sides wear evenly.


Emma mattress cover side handles
The mattress has side handles for easy transportation.

The Emma mattress cover has four side carrying handles, which make moving the mattress or turning it around much more manageable.

Unfortunately, the handles are relatively weak and can tear quickly.

This is especially true if you're handling the mattress more roughly or dealing with one of the larger mattress sizes.

Can you wash the Emma mattress cover?

Conveniently, you can wash the Emma mattress cover.

Emma mattress cover zipper
You can simply unzip the cover and take it off.

It has a zipper on the side, allowing you to easily remove it,

Simply zip it off and machine-wash at 60℃. 🛀

Machine-washable covers are great for people with hygiene concerns.

It also makes the Emma Original a hypoallergenic choice suitable for people prone to allergies. 🤧


Emma mattress unzipping the cover
Taking the Emma mattress cover off is super easy.

That said, we always recommend investing in a mattress protector.

Mattress protectors safeguard your mattress against stains, spills, dirt, and bacteria. 💦

They also elongate the lifespan of your mattress.

You can try the Emma mattress protector, which is fantastic.

Grab the Emma mattress protector:

Emma mattress sizes

Emma mattresses are available in all the standard UK sizes. 🇬🇧

These include:

  • Emma single mattress: 90 x 190 cm (3’ x 6’3”)
  • Emma small double mattress: 120 x 190 cm (4' x 6'3")
  • Emma double mattress: 135 x 190 cm (4’6” x 6’3”)
  • Emma king-size mattress: 150 x 200 cm (5’ x 6’6”)
  • Emma super-king-size mattress: 180 x 200 cm (6’ x 6’6”)

Children, young adults, and people sleeping alone can choose any of the mattress sizes. 🛌


Uk standard mattress sizes

We'd recommend couples opt for the Emma king size mattress or larger.

More recently, Emma has also introduced European mattress sizes. 🇪🇺

These include:

  • Emma mattress EU single: 90 x 200 cm (3' x 6'7")
  • Emma mattress EU double: 140 x 200 cm (4'7" x 6'7")
  • Emma mattress EU queen: 160 x 200 cm (5'3" x 6'7")

Our mattress size guide can also help you choose the perfect mattress.

Emma UK used to sell the Emma cot mattress. Unfortunately, this is no longer available. Take a look at our other recommended cot mattresses for babies and small children.

How thick is the Emma mattress?

The Emma mattress has a depth of 25 cm (9.8 inches). 📏

This is standard for most bed-in-a-box mattresses.

We love standard-sized mattresses, as this means most bedding will fit comfortably. 😅


Emma mattress height
The Emma mattress has a height of 25 cm (9.8 inches).

Mattresses of this height also tend to look great as the main feature in the bedroom - and they make getting in and out of bed much easier!

Emma mattress weight limit

The Emma mattress weight limit sits at 130 kg (286 lbs) per person. 🏋️‍♂️

Even though it's made of durable foams, the Emma is designed as a softer mattress and cannot adequately support heavier weights.


Emma original mattress
The Emma can support 130 kg (286 lbs) per person.

The Nectar mattress, in contrast, can support over 290 kg (639 lbs). 🏋️‍♂️

Emma mattress prices

The Emma Original offers incredible value for money. 💷


While it'll set you back more than any of the IKEA or Happy Beds mattresses, it's also of much higher quality.

And, it'll come in at a fraction of the price of more luxury products like the Tempur memory foam mattresses.

The quality of these mattresses is definitely comparable.

    (Note: prices listed below are standard prices excluding any current coupons & discounts)

    £ 499
    Small Double
    £ 699
    £ 759
    £ 849
    Super King
    £ 999

    Emma mattress discount codes

    Even though the Emma Original is a great value-for-money mattress, you'll be pleased to hear that there are regular Emma mattress sales. 🥳

    50% OFF EMMA

    Promotions may come up at any time.

    Particularly exciting Emma mattress sales take place on:

    There's always a reason to be celebrating with Emma.

    Discount codes can get you up to 55% off!

    Don't worry; you don't have to browse the internet to find your next coupon code.

    Piggy bank
    You'll find frequent Emma mattress discount codes.

    We collect all of the best discounts for you on our discounts page.

    We also list any Emma Original discounts within this article.

    Check out our article on Emma mattress discount codes, which guides you on using discount and promotional codes, how much you can save, and more.

    50% OFF EMMA

    Emma mattress key worker discount

    Emma UK also offers an essential worker's discount for the following industries:

    • Health service discounts for those working for the NHS
    • Education discounts for all teachers
    • Carer discounts for anyone working in this field
    • Emergency service discounts for all emergency service workers

    The key worker discount gives you an additional 6% off any purchase from the Emma UK website.

    50% OFF EMMA

    It cannot be used in conjunction with any other offers, sales, or promotions.

    The Emma key worker discount is valid until 31 December 2022.

    What else does Emma Sleep UK offer?

    A good mattress is essential, but Emma UK also offers other sleeping accessories. 😴

    Let's take a closer look at some of our favourites.

    Emma Original pillow

    The Emma Pillow is a great memory foam pillow that's fully customisable. 🤩

    It features three interchangeable layers of foam:

    • A top layer of supportive HRX cold foam
    • A middle layer of breathable Airgocell foam
    • A bottom layer of viscoelastic memory foam

    You can sleep on one, two, or all three layers and choose whether you prefer the more supportive HRX side or the more comfortable memory foam side.

    Emma original pillow
    The Emma memory foam pillow features three adjustable layers.

    The Emma Original Pillow has been designed to relieve pressure points and reduce neck pain. 👱‍♀️

    It's also thermoregulated and features an extra-breathable cover, which allows you to enjoy a cooler sleep.


    Emma Premium microfibre pillow

    The Emma Premium pillow is a fluffy microfibre pillow that gives you that down-alternative feel. 🦆

    It contains two layers, a thicker and denser microfibre layer and a thinner and softer microfibre layer.

    You can choose which layer you sleep on - or how many layers - to fully customise the pillow for your preferred feel and chosen sleeping position.

    Emma premium microfibre pillow
    The Emma Microfibre pillow is large and fluffy.

    The pillow is completely washable, from cover to filling, and is guaranteed to stay fluffy without clumping. 🧼


    Emma mattress topper

    The Emma Flip Topper is a convenient dual-sided mattress topper that allows you to customise your comfort. 😲

    Choose one of two layers to sleep on:

    • Extra-support ZeroGravity foam
    • Extra-comfort breathable Airgocell foam

    The topper comes with an UltraDry cover to wick away moisture and keep you cool and comfortable. 🌬

    Emma flip topper
    The Emma mattress topper is dual-sided.

    Like the mattresses, it even comes with a 100-night trial and a 10-year guarantee!

    50% OFF EMMA TOPPER£ 154.50

    Emma mattress protector

    The Emma mattress protector is an additional layer that you place over your mattress.

    It protects your mattress from spills, stains, bacteria, and dirt.

    The Emma mattress protector is waterproof, breathable, and anti-bacterial. 💦

    Emma mattress protector
    The Emma mattress protector safeguards your mattress against dirt, moisture, and bacteria.

    It is also hypoallergenic and can be machine-washed at 40℃.

    55% OFF EMMA PROTECTOR£ 54.50

    Emma Cloud duvet

    The Emma Cloud duvet is a microfibre duvet made of temperature-regulating fibres to keep you cool and refreshed throughout the night. 🍂

    The breathable structure also limits the reproduction of bacteria, making this a hypoallergenic choice.

    The duvet carries a tog rating of 6.7 - the perfect choice for any season.

    The Emma Cloud microfiber duvet is fully machine-washable up to 60°C. 🛀

    50% OFF EMMA CLOUD£ 54.50

    Emma Cloud Duvet on bed

    Emma Cloud Duvet

    Emma Hug weighted blanket

    The Emma weighted blanket has 7 layers to reduce stress through pressure stimulation. 😅

    It features microfibre pads, polyester pads, exrta fine glass beads, and breathable cotton fabric.

    You even get a removable bamboo cover for extra breathability and quick washing. 🧼

    The Hug weighted blanket comes with a 30-night trial.

    50% OFF EMMA WGT BLANKET£ 84.50

    emma hug weighted blanket
    The Emma Hug weighted blanket contains glass beads for evenly spread weight.

    Emma bed frames

    Emma UK also offers a nice selection of Emma bed frames. 🛏

    We don't yet have any Emma bed reviews, but we will be sure to add them as and when we can.

    For now, here's an overview of the Emma beds:

    • Emma Platform Bed: A value-for-money minimalist bed frame with wooden slats.
    • Emma Divan Bed: Storage-solution divan bed base with two drawers and a headboard.
    • Emma Signature Bed: Frame in classic Scandinavian design with two colour options and the opportunity to add one of two headboards.
    • Emma Metal Bed: Contemporary style metal frame with a minimalistic headboard.

    Our favourite is the timeless Emma Signature bed frame. 👇

    Emma mattress delivery & unpacking

    Your new Emma mattress will be delivered free of charge.

    You can expect it on your doorstep within 1 - 3 working days anywhere within the UK. 🇬🇧

    Currently, Emma UK does not ship to the Channel Islands.

    Your new mattress is delivered rolled up, vacuum-sealed, and protected in a compact box specifically designed to fit through narrow passageways.

    50% OFF EMMA

    Unpacking the Emma mattress
    Unpacking the Emma mattress is very simple

    One person can easily carry the box. 📦

    You don't have to unpack your new Emma mattress immediately - it can be stored in the box for up to 4 weeks after delivery.

    Can Emma remove your old mattress?

    Emma UK also offers an old mattress removal service at an additional cost.

    You will need to select this option upon checkout. 🛒

    The relevant delivery company will remove your old mattress when delivering the new one.

    50% OFF EMMA

    The Emma mattress rolled up in a plastic cover
    It's best to unwrap your mattress straight on your bed frame.

    How does the Emma mattress expand?

    If you're new to bed-in-a-box mattresses, you may be wondering how you'll get a full-size comfortable mattress out of the delivery box. 🤯

    It's pretty simple:

    • Place the box on your bed frame.
    • Take out the still-rolled-up mattress.
    • Cut open the plastic wrapping.
    • Unfold your mattress.
    • Take away all the excess wrapping.

    Expansion happens all on its own. 🥳

    Cutting open the Emma mattress plastic cover
    You can use the handy cutter to open the plastic.

    How long does it take the Emma mattress to inflate?

    Luckily, the Emma mattress expands almost instantly as soon as you break the vacuum seal and start removing the packaging.

    We were quite surprised by how fast it was for our Emma Original mattress review UK!

    Full expansion can take up to 6 hours. ⏰

    50% OFF EMMA

    Unfolding the Emma mattress
    The mattress will start expanding as soon as the vacuum seal has been broken.

    Rarely, when the mattress is vacuum packed a bit more tightly, mattresses can take up to 48 hours to expand fully.

    You can sleep on your Emma mattress as soon as it has reached its full size. 😴

    Off-gassing is completely normal

    When you first unpack the mattress, you may notice a slight odour, referred to as off-gassing.

    Off-gassing is neither toxic nor harmful. 🧪

    But it can be a little uncomfortable.

    Unfolding the Emma mattress
    Off-gassing is entirely normal.

    The solution?

    We recommend unpacking your new mattress in a well-ventilated room and letting it air out. 🏡

    The smell should dissipate quickly - within a matter of hours or a few days at most.

    The mattress we received only had a slight chemical smell, which disappeared within a few hours.

    50% OFF EMMA

    Emma mattress trial period & returns

    The Emma mattress comes standard with a 200-night risk-free trial period, which begins with delivery. 🚚

    Emma used to offer a 100-night trial, but the UK's trial period has been extended due to the Covid-19 pandemic.

    This is great as it gives you even more time to try out the mattress in the comfort of your own home.

    Why are trial periods so important?

    Emma mattress insert

    Emma mattress rolled up

    It can take 4 - 6 weeks to get used to a new mattress.

    This means you can't really judge a mattress until your body has gotten used to it.

    Of course, if you wake up with back pains or can't sleep well even after 6 weeks, the mattress might not be suitable for you.

    50% OFF EMMA

    Emma mattress returns

    If at any point during the trial period you decide the mattress isn't right for you, you can return it.

    Returns are free and organised and paid for by Emma UK. 🥳

    Returns are also super easy - simply contact Emma's customer service via the returns portal.

    Emma mattress trial period

    You'll receive a full refund within 14 working days. 💰

    50% OFF EMMA

    Do I need to keep my Emma mattress box and original packaging for returns?

    No, there is no need to keep your Emma box or any original packaging.

    If you decide to return your Emma mattress, the couriers ordered to pick up the mattress will arrive with the packing materials.

    What does Emma do with returned mattresses?

    Returned Emma mattresses don't go to waste.

    mattress disposal truck
    Returned mattresses are donated, recycled, or refurbished.

    Most of them are donated to charities.

    If the mattresses are still in mint condition, they may also be refurbished and sold as Emma renewed mattresses via other Emma mattress stockists, such as eBay or Wowcher.

    Don't worry - you don't need to search for any Emma refurbished mattress reviews.

    old mattress recycling
    Damaged mattresses may be recycled.

    All renewed mattresses are checked for damages and sterilised, and the inner and outer covers are replaced.

    This effectively renders the mattresses as new.

    While a renewed Emma mattress review would give you the same results and quality assurance as this Emma Original mattress review UK, we recommend purchasing directly from Emma.

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    Renewed Emma mattresses may be available at a fraction of the original price, but they do not come with a trial period or a 10-year guarantee.

    Emma mattress comparisons

    You may be more familiar with a different mattress and would like to find out how the Emma Original mattress compares. 🤔

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    The following mattress comparisons should be helpful.

    Reading the full Emma Original mattress review is the best way to determine if this is the right choice for you.

    You can also read our other Emma mattress reviews UK - Emma Hybrid mattress and Emma Premium mattress - for more on Emma Sleep.

    Which is better, the Eve mattress or the Emma mattress?

    Both the Eve mattress and the Emma mattress are made of high-quality materials, offer good support and stability, and provide a high comfort level.

    However, they are suitable for different sleepers.

    The Eve Original will be perceived as slightly firmer, while the Emma Original is among the softest models on the market.

    We would recommend the Eve Original to side sleepers, back sleepers, and stomach sleepers who like a medium-firm mattress.

    Eve Original on a bed frame

    Eve Original

    We would recommend the Emma Original to side sleepers who like a soft mattress.

    You can also read our full Emma vs Eve comparison for more information.


    How do the Emma Original and the Simba Hybrid compare?

    The Emma mattress and the Simba mattress are very different.

    While both are high-quality mattresses, they are suited to vastly different profiles.

    The Emma mattress is a soft memory foam mattress, making it most suitable for light- or average-weight side sleepers who enjoy that sleeping-on-a-cloud feel. ⛅️

    Composition of the Simba mattress
    Composition of the Simba Hybrid.

    The Simba mattress is a hybrid mattress and features Aerocoil pocket springs and multiple layers of high-density foam.

    This means that you get the advantages of both coils and foam. 🌀

    It is better suited to heavier sweaters and restless sleepers than the Emma Original.

    You can also read our full Emma vs Simba comparison for more information.

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    Is Emma better than Tempur?

    Both the Emma mattress and Tempur mattresses are made of high-quality memory foam.

    Tempur is currently the only mattress brand that uses NASA-certified memory foam, and it is renowned for its superior quality. 🌎

    However, Tempur mattresses are exceptionally expensive - often triple the price of the Emma mattress!

    If you have an endless budget, Tempur is an excellent choice. 💸

    Tempur mattress
    Tempur mattresses are excellent - but very expensive.

    But we would recommend the Emma mattress as the quality is just as good and it offers much better value for money.


    Emma mattress vs Nectar mattress

    Both the Emma mattress and the Nectar mattress are high-quality memory foam mattresses.

    But, the Nectar mattress is a little firmer and easier to move around on. 💃

    We would recommend this one to restless sleepers and people who prefer a firmer feel.

    Nectar mattress
    The Nectar mattress is firmer than the Emma.

    The Emma is best for people who like soft mattresses.

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    Look at our FAQ section for more detail on the Emma mattresses.

    Should you buy the Emma mattress?

    As our Emma mattress review has hopefully shown, we liked the Emma Original. 😁

    It's a good mattress that will last you a long time!

    We can recommend the Emma mattress as a best-buy option for:

    • Light-weight or average-weight people or those of a more petite build.
    • Side sleepers of any size.
    • Couples looking for motion isolation.
    • People with orthopaedic concerns.
    • Children above the age of 6.
    • Seniors (who will often find softer mattresses more comfortable).
    • People who like soft mattresses.

    We would not recommend the Emma mattress for:

    • Back and front sleepers who are slightly larger or heavier.
    • People who prefer firmer mattresses.
    • Very restless sleepers.

    Luckily, getting the Emma is a risk-free purchase.

    If you find it's too soft for you, you can simply get a full refund!

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    Contact Emma UK

    Customer service: To contact Emma UK directly for complaints, support, or queries, please e-mail them at support@emma-mattress.co.uk, visit their live online chat, or complete their online contact form.

    Registered office: Emma Matratzen GmbH, Wilhelm-Leuschner-Str. 78, 60329 Frankfurt am Main, Germany

    Frequently asked questions:

    • Are Emma mattresses good?

      If you live in the UK, you've undoubtedly seen ads for the Emma mattress.

      But is the Emma mattress good?

      From our Emma mattress reviews, we can definitely answer that with a YES.

      Emma mattresses offer excellent quality.

    • What are common Emma mattress problems?

      While the Emma is a high-quality mattress, it won't be the perfect choice for all.

      Common Emma mattress problems include:

      • The Emma mattress is too soft.
      • The Emma mattress sleeps too hot.

      Even though the Emma has temperature-regulating features, it's still a memory foam mattress and is likely to retain more heat than other types of mattresses.

      If you prefer a cooler sleep, the Emma Original is not for you.

      Likewise, the Emma is an incredibly soft mattress.

      If you prefer a firmer feel, then the Emma won't be the right choice for you.

      You're unlikely to experience other Emma mattress problems, like premature sagging or dipping.


    • How is the Emma mattress made?

      This short video by Emma gives you an excellent overview of how Emma mattresses are made. 

      It also really explains the bed-in-a-box principle and shows the compression and rolling up of the mattress.

      This answers many of the questions first-time bed-in-a-box mattress buyers may have.

      Emma testing facility

      Emma mattress prototypes are tested by humans and high-tech machines at their testing facility.

      These tests verify several elements, including motion isolation and durability. 

      For the motion isolation tests, pressure is exerted onto one area of the mattress, which - if all goes well - sinks in while the rest of the mattress remains still.

      For the durability tests, heavy barrels are rolled along the mattress to see how well the mattress can withstand continuous pressure and heavy weights. 🏋️‍♀️

      These tests ensure that all Emma mattresses are designed with high-quality features before they go into large-scale production. 

      Where are Emma mattresses made?

      Emma is a German company but all mattresses sold in the UK are also manufactured in the UK. 🇬🇧

    • Are Emma mattresses safe?

      Emma UK complies with strict testing and safety requirements during the manufacturing process and ensures that all Emma mattresses comply with the BS 7177 regulation.

      This means that the mattress is fire-retardant. 🔥

      Even though the Emma Original is not an organic mattress, it contains no animal-based components and is 100% vegan.

    • Does the Emma mattress come with a 10-year guarantee?

      The Emma mattress is made to last 10 - 12 years.

      You shouldn't experience any premature mattress sagging before this time, but make sure that you're using a proper bed frame that will keep your mattress evenly supported.

      Any quality divan base, box spring, or slatted base will work. 

      To ensure that you can rest easy and trust the quality of your purchase, the Emma Original mattress comes with a 10-year guarantee on manufacturing defects. 

      This warranty covers:

      • Any dips or sags greater than 2.5 cm (0.9 inches) despite correct use.
      • Cracks or hollows in the foam within the first 6 months of use.
      • Mattress not inflating to the correct size despite a 2 cm (0.7 inches) leeway across all dimensions.
      • Damaged zippers or faulty stitching.

      In the event of these, Emma will exchange your mattress. 

    • How do I take care of my Emma mattress?

      To make sure that your Emma mattress lasts for as long as it's intended to, you need to take good care of it.

      We answer your most frequently asked questions here.

      Which bed base is best for my Emma mattress?

      You can use any quality bed base as long as it provides a flat surface for your mattress. 🛏

      We do not recommend slatted bases with gaps of more than 7.5 cm (3 inches) for Emma mattresses.

      This is because memory foam mattresses like the Emma tend to conform to this shape, leading to bumps and lumps in the long term. 

      Do I need to wash my Emma mattress?

      No, washing the actual mattress is not recommended.

      But, conveniently, the Emma mattress comes with a removable and machine-washable cover. 🛀

      We would recommend washing this cover at a high temperature (up to 60℃) once every couple of months, provided you're using a mattress protector to otherwise protect your mattress.

      We always recommend using a mattress protector.

      If you're not using a mattress protector, you may need to wash your Emma mattress cover more regularly. 

      You can also wash off single stains by hand, using a gentle washing detergent and a clean cloth. 🧽

      What weight can the Emma mattress support?

      The Emma mattress has been designed to support a maximum weight of 130 kg (286 lbs). ⚖️

      If you exceed this upper weight limit, you're more likely to experience mattress sagging.

      This will decrease the amount of support the mattress gives you, which may cause back pain.

      It also drastically shortens the lifespan of your mattress.

    • Has the Emma mattress won any awards?

      The Emma Original is an award-winning and bestselling mattress that's been ranked as one of the best mattresses in the UK for numerous years in a row. 🏆

      It was voted as the UK’s number 1 mattress by the Which? Consumers’ Association.

      It has also received accolades from a dozen other UK establishments, including:

      • Ideal Home
      • Real Homes
      • T3
      • The Independent
      • Good Housekeeping

      The Emma Original mattress has also received several awards and recognitions in European countries, including the Netherlands, Belgium, France, and Germany.

      Also, the Emma Original has a 4.3 rating and over 26 000 customer reviews on the Emma mattress Trustpilot page. 

      Emma mattress awards

      Emma Original Which? test results 

      The Emma Original is one of Which?'s highest-scoring mattresses and was rewarded with their Best Buy seal of approval.

      Initially, the mattress received an astounding 80%.

      It was described as supportive, breathable, stable, exceptionally durable, and very easy to move on.

      But, retesting a few years later brought up some Emma mattress problems:

      • The mattress may be too soft for some.
      • It could be too hot for some.

      These are common issues with memory foam mattresses.

      The Emma especially is a very soft mattress, so we wouldn't recommend this if you prefer something firmer.

    • Can you tell me more about Emma Sleep?

      Emma Sleep is a start-up company first established in Germany in 2015.

      Contrary to popular belief, the name of the company doesn't pay tribute to the company's founder.

      Instead, it is called Emma Mattress simply because "Emma" was a popular name when the business was first set up. 

      One of the leading thoughts behind starting Emma was to make the mattress market as transparent and consumer-oriented as the market in the United States.

      The company's founder, Max Laarmann, believed that consumers should be able to buy a reasonably priced mattress online and benefit from a long and risk-free trial period.

      Today, the Emma mattress is one of the most popular online beds, selling all over the UK, USAEurope, Australia, and India.

      The brand has also expanded and now offers a selection of mattresses and mattress accessories. 

    • Does Emma sell any other mattresses?

      Emma has quite a few other mattresses available, including the:

      • Emma Essential mattress 
      • Emma Hybrid mattress
      • Emma Premium mattress

      Emma Sleep UK also used to sell the Emma One and the Emma Cot mattresses. 

      Unfortunately, these two are no longer available in the United Kingdom. 🇬🇧

      You can read all our other Emma mattress reviews for more information.

      What's the difference between the Emma Essential and the Emma Original mattress?

      The Emma Original is a high-quality memory foam mattress and Emma's flagship product.

      The Emma Essential is a budget mattress.

      It is made up of 2 layers of foam:

      • Temperature regulating and breathable hybrid foam
      • Supportive HRX cold foam

      The mattress has a height of 18 cm (7 inches) and is thus much thinner than the Emma Original. 

      Like the Emma Original, the Emma Essential also features a washable cover and non-slip base, is made in the UK, and comes with free delivery.

      You won't benefit from a trial period, though, and the mattress only has a 5-year guarantee.

      The Emma Essential is cheaper and a good choice if you're on a budget.


      What's the difference between the Emma Original and the Emma Hybrid?

      Both the Emma Original and the Emma Hybrid are high-quality mattresses by Emma.

      The Emma Original is the flagship Emma mattress made primarily of memory foam.

      It is a soft mattress, most suitable for light- to average-weight side sleepers.

      The Emma Mattress Hybrid, in contrast, is a hybrid mattress that features supportive mini pocket springs.

      It is a softer mattress better suited to those looking for enhanced breathability. 

      Read our full Emma Original vs. Emma Hybrid mattress comparison.

      BUY EMMA HYBRID£ 589

      What's the difference between the Emma Original and the Emma Premium?

      Emma advertises the Emma Premium as a mattress with the construction of the Emma Hybrid but the softness of the Emma Original.

      It is also a premium mattress and Emma's most advanced and innovative product.

      Like the Emma Original, the Emma Premium has upper comfort layers of Airgocell foam and memory foam, and you'll get the same level of comfort.

      But, it also features full-size pocket springs in a foam wall encasing and additional cold foam layers for superior point elasticity, edge-to-edge support, stability, and breathability.

      The Emma Premium offers far more stability and breathability than the Emma Original. 💨

      Read our full Emma Original vs. Emma Premium mattress comparison.


    • What payment options does Emma mattress UK offer?

      You can purchase your Emma product on the Emma UK website via credit card or PayPal.

      Online payments are secure.

      Emma also offers financing options, and they’ve teamed up with Klarna to help you choose how and when to pay.

      Simply select this option upon checkout.

    • What is the Emma friend referral programme?

      Emma UK offers a friend referral programme, where you can share your unique code to give your friends a discount on their first purchase - and earn money in the process!

      This is how it works:

      • After you have made a purchase, you can share your unique friend referral code.
      • Your friends will get £20 off their first purchase.
      • If your friend keeps the purchase beyond the trial period, you'll be rewarded with £20, automatically transferred to your bank account.  

      You will have to make a minimum purchase of £290 to receive a referral code, and your friend will have to make a minimum purchase of £290 to use the discount.

      The discount can be used in conjunction with other promotions that offer up to 30% off.

      You can refer up to 8 friends.

    • Can you buy the Emma mattress on Amazon UK or through other stockists?

      Yes, the Emma mattress is available on Amazon in the UK and via other Emma mattress stockists, including DFS, Carpetright, and John Lewis. 

      The 10-year guarantee is valid if you purchase from an approved seller, though delivery conditions are subject to change. 

      Note, though, that you will only receive a 14-day trial and a 6-month guarantee if you purchase refurbished mattresses through agents such as Wowcher, GoGroopie, or eBay. 

    • Is the Emma mattress similar to the Casper mattress?

      The Casper mattress is a popular mattress that's unfortunately no longer available in the UK.

      Even though both the Emma and the Casper are memory foam mattresses, the Casper differs slightly:

      • It's much firmer than the Emma mattress.
      • It has a top layer of latex foam.
      • The latex makes the mattress more comfortable to move on and reduces heat retention.

      If you're interested, you can read our full Casper vs Emma mattress comparison for more guidance.


    My mum calls me "bear" because I like to sleep so much. I never knew that, one day, that would be a very useful skill. Can you tell that I've found my calling? 

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