Bensons For Beds

Bensons for Beds Review UK (2022)

Written by Holly

Last updated: 31.07.2022

15 Min.

Bensons for Beds is one of the leading UK bed retailers. 🥇

They have been selling beds and mattresses for nearly 50 years.

With this much experience, most would consider Bensons for Beds the best place to go, right?

But competing with the online market hasn’t been easy for high street shops. 🧐

So, how do Bensons for Beds match up?

Find out in our Bensons for Beds review! 👇

iGel Advance 3000 Plush Top Divan Set

Advantages

  • Mattresses are made in the UK, supporting British workers
  • 40-Night Comfort Trial
  • Minimum 5-Year warranty on all mattresses
  • White glove delivery - the mattress is taken to the room of choice
  • Mattress recycling available
  • Great selection of affordable and premium options
  • Interest-free credit options
  • SleepPro machine can help you decide
  • Many mattresses are made with eco-friendly packaging and materials
  • You can haggle for the best deal
  • Helps to keep high street retailers open

Disadvantages

  • Can be more expensive than online

  • Shorter guarantee than some online brands

  • Comfort trial is exchange-only

  • Delivery can take 2 - 4 weeks

  • No cancellation/returns when buying in-store

  • Customer service needs improving

What makes Bensons for Beds special?

⏳ 40-Night Comfort trial

🤞 Minimum 5-Year guarantee

💰 Flexible payment options

Who are Bensons for Beds?

Bensons for Beds is a UK bed retailer that most Brits will recognise. 😍

They are most well-known for selling beds, mattresses, and bedroom furniture.

Who created Bensons for Beds?

Cyril Benson initially founded Bensons for Beds in 1950 as a general store. 🏬

bensons for beds timeline
Bensons for Beds comes from humble beginnings.

In 1972 Bensons for Beds was launched as a bed centre.

However, Bensons for Beds didn’t gain huge popularity until much later.

In 2011, Bensons for Beds merged Sleepmasters and Bed Shed under the same umbrella with a brand-new business model.

How popular are Bensons for Beds?

Today, Bensons for Beds have over 170 stores across the UK. 🤯

Bensons for Beds is one of two leading bed retailers in the UK, alongside Dreams.

They currently have plans for an improved website 💻, revamped stores ✨, and new products and machinery ⚙️ in their Huntingdon manufacturing plant.

Bensons for Beds mattresses

Bensons for Beds sell exclusive mattresses that you can only order through their site or shop. 🤩

These Bensons mattresses include different materials and features for a variety of people.

iGel mattresses

The iGel mattresses are arguably the best product in the collection. 👑

Bensons iGel mattress reviews have a 98.8% customer satisfaction score.

These hybrid mattresses are a premium choice, costing anywhere between £700 - £2000.

iGel mattresses combine pocket springs with a plush or pillowtop of iGel Advance gel foam.

The gel foam is made with Graphene and FreshNow technology to regulate body temperature. ❄️

gel mattress
iGel mattresses are exceptionally cooler than other gel mattress competitors.

But what iGel mattress do you need?

The iGel range includes the following:

  • iGel Advance 1600 mattress
  • iGel Advance 2000 mattress
  • iGel Advance 2500 Plush Top mattress
  • iGel Advance 300 Plush Top mattress
The mattresses can be bought with matching headboards and bases and come with a 10-year guarantee. 🤞

Rollo mattresses

The Rollo range is one of the newest in their collection.

Made by Slumberland exclusively for Bensons for Beds, the Rollo range provides an affordable bed-in-a-box mattress.

Prices start from £200 for the Rollo Essentials to the more advanced Rollo Hybrid Duo.

bed in a box
The Rollo range is bed-in-a-box mattresses exclusive to Bensons for Beds.

They are one of the first manufacturers of mattresses to use I’m Greener™ polythene packaging.

The eco-friendly packaging is made from sugarcane ethanol and recycled polythene.

They also use chemical-free covers and environmentally friendly memory foam. 🌎

Each mattress comes with an 8-year guarantee and a 100-night trial.

Airstream Memory Mattresses

The Airstream memory range has been a staple product for the Bensons for Beds brand for years. ⏲️

These hybrid mattresses combine Sensaform foam with supportive pocket springs.

hybrid mattress graphic
The Airstream memory range has a “best-of-both-words” approach.

Previously named ‘Sensaform mattresses’, the Airstream collection has undergone multiple changes recently.

Here is an example of how the names have changed for anyone confused:

  • Sensaform 3000 > Slumberland Clima Airstream Memory 3000
  • Sensaform 6000 > Slumberland Clima Airstream Memory 6000

The BSI Kitemark Awarded mattresses are also made with eco-friendly Polythene packaging. ♻️

The award-winning Sensaform memory foam offers zoned support on the hips and shoulders.

These Bensons for Beds mattresses come with an 8-year guarantee.

Simply Bensons

The Simply Bensons collection is the cheapest in their range.

These exclusive Bensons for Beds mattresses are made in the UK and are typically traditional coil mattresses.

They can make a fantastic choice for kids who don’t need a mattress with all the bells and whistles.

mother with child and baby
The Simply Bensons range has an excellent selection for kids.

This mattress has 800 pocket springs with a firmer feel. 🧱

The Pennington 800 mattress is great for those looking for a bit more support.

The mattresses can be bought as a divan set with various headboard options and styles.

Bensons for Beds bed frames and divans

Bensons for Beds have a diverse range of bed frames and divan sets to go with your new mattress.

You should choose between a bed frame or a divan option.

Bensons for Beds divans

Divans may not be as stylish as a bed frame, but they're often more convenient.

They measure the same size as a mattress as there is no additional frame around the edge.

They also have integrated storage including drawers or ottoman storage.

silentnight divan set

silentnight divan set drawers

If you need extra storage space, a divan bed is a great option.

Our size chart can give you an idea of divan sizes:

  • Bensons single beds - 90 x 190 cm (3' x 6'3")
  • Bensons for beds small double - 120 x 190 cm (4' x 6'3")
  • Bensons double bed - 135 x 190 cm (4'6" x 6'3")
  • Bensons for beds king size - 150 x 200 cm (5’ x 6’6”)
  • Bensons for beds super king - 180 x 200 cm (6’ x 6’6”)

The only downside of a divan bed is that the headboard must be purchased separately.

However, buying a divan still typically works out as a cheaper option.

Bensons for Beds bed frame

Bed frames come in an assortment of materials including fabric, metal, and wood.

harvard metal bed frame

jackson wooden bed frame

There are different types of Benson's bed frames available depending on your needs.

This includes:

  • Bensons for Beds TV bed
  • Bensons for Beds ottoman bed frame
  • Bensons for Beds bunk beds
  • Bensons adjustable beds

One of the most budget-friendly bed frames is the Hip Hop wooden frame.

However, there are lots of similar and cheaper bed frames available online.

Take a look at our favourite bed frame and base alternatives below:

Bensons for Beds accessories

Bensons for Beds also sell accessories to complement your new mattress.

We'll guide you through the most popular accessories below.

Bensons for Beds pillows

You can typically find Bensons for Beds pillows behind the desk in-store.

However, these are available for you to try out and test on a mattress.

We recommend testing the pillow out on the mattress you are buying or a mattress similar to your current one.

One of the most popular pillows they sell is the Tempur Comfort Original pillow made with pressure-relieving memory foam.

BUY COMFORT ORIGINAL PILLOW£ 95

Bensons for Beds duvets

Alongside the pillows, there is typically a sample rack of duvets for you to feel.

These duvets include a range of materials such as hollowfibre, duck feather and down, and Teflon.

These duvets are exclusive to Bensons for Beds and cannot be bought elsewhere.

A popular choice is the Teflon Loves To Be Washed duvet.

duvet in washing machine
The Loves to be Washed duvet by Bensons stays in excellent condition after multiple washes.

The Night Owl coverless duvet is a fantastic alternative.

This washable duvet is silky soft and stays in perfect condition after multiple washes.

BUY NIGHT OWL DUVET£ 40

Bensons for Beds mattress protector

If you're buying a new mattress, Bensons for Beds staff will likely encourage you to buy a new mattress protector.

This helps to protect the bed from accidents and bacteria build-up over time.

One of the most popular mattress protectors in the Bensons range is the iGel mattress protector, which is fully waterproof.

The Nectar mattress protector has a similar waterproof design for a much more affordable price.

43% OFF NECTAR PROTECTOR£ 34.20

Bensons for Beds mattress topper

Bensons for Beds sometimes sell mattress toppers, although these aren't typically displayed in their showroom, and you can't purchase them online.

A mattress topper can provide additional comfort to an unsupportive or uncomfortable mattress.

mattress topper benefits
A mattress topper can make a firm mattress softer.

However, the mattress toppers available at Benson's are somewhat outdated.

Instead, we recommend purchasing a mattress topper online with the latest advanced materials to relieve pressure.

Bensons for Beds bedroom furniture

Bensons for Beds bedroom furniture are also available to view in the showroom. 🙌

If you are redecorating, you might consider a piece of a new furniture set to complete the room.

The furniture range includes:

  • Bensons for Beds wardrobes
  • Bensons for Beds chest of drawers
  • Bensons for Beds end tables
  • Bensons for Beds sofa beds
  • Bensons for Beds headboards

The Bensons furniture range comes in a variety of styles from dark wood to white gloss metal.

You can also choose from different wardrobe sizes depending on your available space.

Are Bensons for Beds any good?

It’s not easy to decide where to buy your mattress, and sometimes the most popular retailers aren’t necessarily the best choice.

So, what makes Bensons for Beds stand out against the competition? 🤔

bensons for beds benefits
Bensons for Beds have some significant advantages.

We’ll unpack everything Bensons for Beds has to offer below. 👇

Bensons for Beds 40 night guarantee

The 40-night comfort trial is the standard trial that applies to every Bensons for Beds mattress.

To qualify for the trial, you must sleep on your new mattress for a minimum of 40 nights (maximum of 56.)

You must also use a mattress protector and be able to provide proof of purchase - so keep your invoice in a safe place.

Our article on the best mattress protectors can help you out.

After the trial, contact the Bensons for Beds customer service team, and they will raise a ‘Comfort Code’ to be processed.

40 night bensons for beds sleep trial
Every Bensons for Beds mattress includes a 40-night trial.

The trial only applies to the comfort of the mattress - so if you decide you don’t like the colour of your headboard, you won’t be eligible for a swap.🤨

The 40 Night Guarantee is exchange only, so you’ll have to choose another mattress to replace the one you bought and pay the difference.

Some Bensons for Beds products have longer trials, such as the Rollo range, which comes with a 100-night trial.

However, online retailers tend to offer much more extended trial periods. ⏳

Nectar and DreamCloud Luxury Hybrid mattresses have 365-Night trials with full money-back guarantees!

5-year bed guarantee

The 5-Year Bed Guarantee applies to every mattress (excluding cot mattresses) or bed set.

This means if you have bought a mattress, divan set, or mattress and frame together, you’ll automatically qualify for the 5-year warranty.

The guarantee covers faulty workmanship, such as dipping or other defects. 🛠️

mattress with indentations
If your Benson’s mattress dips significantly, you may be entitled to a replacement.

It doesn’t apply to accidental damage - although you have the option to purchase BedGuard insurance before placing your order.

BedGuard protects the bed from spills, stains, and up to 3 instances of pet damage. 🐕😾

However, it’s always better to use a mattress protector to safeguard your mattress and warranty.

43% OFF NECTAR PROTECTOR£ 34.20

SleepPro

You might be wondering what a SleepPro is?

The SleepPro is an advanced mattress machine you can test in-store, which takes you through all the firmness options. ☁️🧸🧱

People often make the mistake of thinking the SleepPro will tell you what mattress you need.

Instead, the SleepPro lets you try each firmness level (soft, medium, firm, and extra firm) all in one go instead of testing lots of different beds. 😀

The guide below can provide a good indication of the firmness you need for your sleeping position:

firmness according to sleeping position
Your firmness level depends on your sleeping position.
Once you’ve decided what firmness you prefer, shopping for a mattress is much more straightforward. 😅

The salesperson can then direct you to a couple of options based on your findings.

If you’re interested in trying the SleepPro machine, pop into any Bensons for Beds store and test it for yourself.

Buying mattresses online vs in-store

Before the online bed market gained popularity, shopping for a mattress was much more straightforward.

However, the choice of mattresses was also somewhat limited to a few beds in one store.

Today, there are many different options to choose from, both online and in a brick-and-mortar shop.

We’ll try to help you narrow your decision by breaking down the advantages and disadvantages of ordering online or in a shop. ⚖️

Here’s what we found with shopping online:

Pros Cons
  • You can order easily from the comfort of your home.
  • Most online mattresses come with long sleep trials and money-back guarantees.
  • The returns policy is easy and efficient.
  • Many mattresses come rolled up for fast delivery (1-3 days!)
  • You don’t have to worry about upselling or pressure selling from a salesperson.
  • It’s easier to look at multiple products and make comparisons.
  • With voucher codes available, it’s often cheaper (as much as 15%).
  • There are easy payment options available such as Klarna Pay.
  • There is much more choice online.
  • Most online mattresses come with extended guarantees (10 years or more.)
  • Customer service is usually better and more efficient.
  • You can’t physically try out the mattress yourself.
  • You don’t have the benefit of a salesperson offering advice.
  • Shopping online puts high street retailers at risk of closing down.
  • Often couriers will only deliver the mattress to the door.

Online shopping has many benefits that help keep the buyer protected even when they haven’t tested the mattress.

But what about buying your mattress from a brick-and-mortar store? 🤔

Here’s what we found about shopping in-store:

Pros Cons
  • You can physically test out the mattress before buying.
  • You have a qualified sleep expert available to offer professional advice on choosing the right bed.
  • You can haggle with the salesperson for a better deal.
  • Most couriers will deliver the mattress to your room of choice.
  • There are often sleep trials - although these are usually much shorter (around 40 nights.)
  • You support high street retailers and help to prevent them from closing down.
  • You have multiple brands to choose from under one roof.
  • You can purchase additional accident protection for your bed or mattress.
  • If you have any issues - you have the support of the shop to help you resolve any problems.
  • You can leave a deposit and pay in full before your delivery.
  • Whilst most sales advisors are decent, some pressure-sell and might intimidate you into buying an expensive product.
  • It’s not always easy to tell if a mattress is comfortable after just a few minutes in a shop.
  • The returns process is usually more complex and long-winded.
  • Many high street shops have a no-cancellation/no returns policy.
  • Customer service is not always great.
  • Delivery times are usually much longer (2-4 weeks.)

We think it’s also important to consider the risk of high street retailers closing.

But, buying a mattress online is generally cheaper and more efficient.

Take a look at some of our favourite online brands:

Bensons for Beds sales

Bensons for Beds have sales online and in-store throughout the year. 🏷️

Each sale period usually rotates every 2 - 4 weeks, ending on a Tuesday night.

If you see a product you like that’s not currently in a sale, it’s usually better to wait for the current deal to end and the new one to begin as products are rotated.

The best sale periods are around Easter and Christmas. 🐰🎅

What kind of sales do Bensons for Beds have?

Bensons for Beds have a variety of different offers on their bedroom products.

The most popular sales on wardrobes and furniture are 3 for 2 or up to 25% off.

man sitting on coins
Bensons for Beds have regular sales and discounts.

They can have as much as £300 off the price for beds and mattresses. 😱

Sometimes you can also save money on headboards or mattresses when buying products as a set.

If you buy a divan set and headboard, you could save an extra 10% off the headboard.

How to get the best deal at Bensons for Beds

Did you know you can haggle at Bensons for Beds to get a better deal?

‘If you don’t ask, you don’t get’, so you should always try to get the best deal possible.

You might feel a bit cheeky asking for a discount, but it’s all part of the fun and challenge of selling for the salesperson.

Try the following tips and tricks when asking for a discount:

🛍️ Place an order in one go - if you’re spending a lot of money, you’re more likely to get the best offer, as the salesperson won’t want to lose such a high-value order.

🤫 Ask for a discount during quiet periods - if it’s busy, come back on a quieter day or at the end of the week (Sunday is typically the last day for the salesperson to reach their target.)

🙎 Your approach should be polite but firm; tell the sales advisor you have a good offer in a competing retail store and see if they can win you over with a better deal.

🛍️ If you’re looking to get pillows and a mattress protector, mention this as these small items are a big part of the salesperson’s overall target, and they might be willing to give you a discount.

🏷️ Ask for the deal at the right time - if you’ve already sat down to place the order, they’ll have less incentive to win you over with a good deal.

🤝 Build a rapport with your sales advisor - as much as they are trying to gain your trust, you should do the same - if they like you, they’re more likely to go above and beyond to give you the best deal.

However, you should also be realistic in your expectations. Don’t be too demanding for a deal, and understand there will be a limit on what the salesperson can offer you.

Bensons for Beds discount codes

Bensons for Beds deals provide regular promotions on their bedroom products.

The best Bensons for Beds sales are around seasonal periods, although there will be sales all year round. 🎅🐰☀️🎃

piggybank graphic
You can find Bensons for Beds voucher codes online.

Sometimes, it’s just a case of playing the waiting game until you find a Bensons for Beds promo code or in-store offer.

Online voucher codes are only available to use online, but some sales staff might match the price to secure the sale.

Likewise, you can bookmark our discounts page to keep up with regular online offers and Bensons for Beds discount codes.💰

Bensons for Beds NHS discount

Bensons for Beds offers a 5% NHS discount on the total order value.

Blue Light Card Holders may even get up to 10% off the price.

You’ll need to bring proof with you into the store to activate your discount.

Ask in-store for more details. 📞

Bensons for Beds student discount

Unfortunately, student discount is not available at Bensons for Beds.

We think this is a huge missed opportunity for new university students who may need a mattress for their accommodation.

However, students and the general public can access Benson's discount codes online.

Bensons for Beds payment options

Can’t find a Bensons for Beds voucher code online?

Luckily, Bensons for Beds offers interest-free credit to make shopping for a bed more affordable.

You can qualify for finance online or in-store if you spend a minimum of £300. 💰

No deposit is needed, and the total order can be spread over 12, 20, 30, or 36 months.

When shopping online, you can also pay in 3 interest-free instalments with Klarna Pay on orders between £35-£800.

price performance ratio
Bensons for Beds have alternative payment options.

If you’re buying in-store and would rather avoid finance, you can leave a deposit and pay in full before your delivery date. ⏲️

You may also get an exclusive back-pocket Bensons for Beds discount from sales consultants if you shop in-store.

Bensons for Beds deliveries

Bensons for Beds deliveries are free on every order over £100.

You will be allocated a suitable delivery date when ordering in-store or online. 🚚

A day before your delivery, you will receive a reminder as well as a morning or afternoon slot.

You’ll also be contacted an hour before arrival to make sure you are home to accept the order.

Two men carrying a mattress graphic.
Bensons for Beds couriers will deliver your mattress to your room.

Bensons for beds include a white glove delivery service on all beds, mattresses, and furniture items.

This means the courier will bring your products to your room of choice. 🥰

Do Bensons for Beds offer assembly?

If you have bought a divan, you can also request assembly for a small fee.

This means they will bring your new bed to your room of choice and put it together for you.

Assembly includes fixing the base together, popping on the castors or wheels, assembling any storage (drawers, ottoman etc.) and fixing the headboard to the base.

The best part is that they remove all the packaging, which can be a pain to get rid of otherwise. 😅

Do Bensons for Beds take away the old mattress?

When shopping in-store, Bensons will recycle your old mattress. ♻️

They also offer removal on your entire divan set if you replace your entire bed.

Old mattress being taken away graphic
Bensons for Beds can get rid of your old mattress for a fee.

You will be given a green recycling bag, which you’ll have to pop your old mattress into before the courier arrives.

Depending on their condition, you could also donate your items to the British Heart Foundation.

Alternatively, most Bensons for Beds sales advisors will be able to recommend a third-party removal service. 👩‍🔧

Bensons for Beds customer service

The aftercare of your purchase is often more important than the order process.

Of course, you want to know if you’ll be taken care of after placing an order.

Bensons for Beds have an average score of 4.4 on Trustpilot, which has decreased in the last few years with negative Bensons reviews increasing.

What issues do Bensons for Beds have?

So, what problems might you face when ordering from Bensons for Beds?

woman confused graphic
Are there any downsides to buying from Bensons?

There have been Bensons for Beds complaints of faulty mattresses, late deliveries and furniture damaged in transit.👎

According to Bensons for Beds reviews, these issues have taken months to resolve, with customers complaining of a lack of sympathy from customer service.

The effects of lockdown certainly haven’t helped matters, but we think many improvements can be made on the customer service side.

Bensons for Beds have a 77% overall rating of Excellent, which isn’t ideal compared to Dreams' 87% Excellent score and 4.7 overall ratings. 👌

With the new investors making significant changes, we hope to see more positive Bensons for Beds reviews in the future.

SHOP DREAMS MATTRESSES

Should I buy from Bensons for Beds?

Bensons for Beds are Britain's favourite bed specialists that have withstood the online competition. 🥇

If you want to support high street retailers, Bensons for Beds are a great option.

To find the best deal, you should shop around similar retailers such as Dreams, Furniture Village and Oak Furnitureland who also sell beds and mattresses.

However, there are also some fantastic online brands to consider.

These come with long sleep trials, money-back guarantees, and fast delivery. 🚚

Check out our favourite online UK bed brands below:

Contact Bensons for Beds UK

Customer service: To contact Bensons for Beds directly for complaints, support, or queries, please e-mail them at enquiries@bensonsforbeds.co.uk or call them on the Bensons for Beds customer service number: 08081446160. The customer services team is available Monday to Friday, from 9 am - 5 pm. You can also visit them in-store from 10 am - 6 pm, although these hours differ depending on the location, so we recommend checking the Bensons for Beds opening times near you.

Registered office: Customer Services, Bensons for Beds, Huncoat Industrial Estate, Bolton Avenue, Accrington, Lancashire, BB5 6NJ

Frequently asked questions:

  • Are Bensons for Beds closing down?


    After retailer Harveys went into liquidation, you might be wondering: Is it safe to buy from Bensons for Beds?

    Whilst Bensons for Beds and Harveys were under the same group, they are ultimately two separate companies. 

    So, is Bensons for Beds in administration? 

    Bensons for Beds went into administration in 2020 but were saved by Alteri Investors, who bought out the company and injected 25 million into the retailer. 

    If anything, Bensons for Beds are now in a better financial position than in previous years. 

    However, with the repercussions of Covid and the competitive online bed continuing to grow, you can never say for sure whether Bensons for Beds are entirely safe.

    If you’re concerned about purchasing, you should place an order with a credit card for better protection. 

    Alternatively, consider buying a mattress online where you often have more protection. 

  • Are Dreams and Bensons for Beds the same company?


    No, Dreams and Bensons for Beds are two different companies. 

    However, they sell similar brands such as Tempur and Silentnight but usually have their own exclusive products. 

    Bensons for Beds are owned by Alteri Investors whilst Dreams are owned by Tempur Sealy International

  • Are Bensons for Beds mattresses expensive?


    You might be put off ordering from a leading bed shop with the idea that their products are too expensive. 

    However, many of their beds and mattresses are budget-friendly, starting from just £100. 

    Bensons for Beds also have regular sales throughout the year, slashing as much as £300 off their prices. 

    Even still, typically shopping online is still much cheaper. 

    Check out our discounts page for current online offers. 

  • Is there a Bensons for Beds near me?


    You can use the Bensons for Beds store locator to find your nearest store.

    After you’ve popped your postcode into the locator, you’ll be directed to your nearest Bensons for Beds.

    Likewise, you can also check out the Bensons for Beds opening hours on this page.

    Take a look at Bensons for Beds locations below:

    • Bensons for Beds Bolton
    • Bensons for Beds Lakeside
    • Bensons for Beds Croydon
    • Bensons for Beds Middlesborough
    • Bensons for Beds Edinburgh
    • Bensons for Beds Inverness
    • Bensons for Beds Plymouth

    There are many more Bensons for Beds stores around the UK.

    You can also order from a Bensons for Beds store and have it delivered anywhere in the country. 

  • What do Bensons for Beds sell?


    Bensons for Beds sell a range of bedroom products that can be ordered in-store or online

    These include:

    • Bensons for beds mattresses 
    • Bensons for beds bed frames
    • Bensons for beds divan bed set 
    • Bensons for beds headboards 
    • Bensons for beds ottoman 
    • Bensons for beds sofa bed 
    • Bensons for beds tv bed 
    • Bensons for beds wardrobes 
    • Bensons for beds pillows
    • Bensons for beds duvets
    • Bensons for beds sheets

    They stock many of the most popular UK bed brands including Tempur, Silentnight, Sealy, Slumberland, Jay-Be, and Mammoth.

    You can find also find a variety of other products including children’s bed brands, memory foam and latex mattresses.  

  • How to cancel a Bensons for Beds order


    If you order from Bensons for Beds online, you have 14 days to cancel your order after your good has been delivered.

    However, ordering in-store works a little bit differently. 

    There is usually a no-cancellation policy, although you can amend your order within 24 hours of ordering. 

    However, you still have the 40-night Comfort Guarantee if you are unsure about your new mattress. 

    How to get a refund from Bensons for Beds 

    Additionally, if there is a fault with the product, it will be within your rights to cancel and receive a refund. 

    If you wish to cancel or speak to customer services, then you should contact customer services as soon as possible by email or phone.

Holly

After years of working in a leading UK bed store, I'm passionate about helping others find their perfect mattress. I love to write about sleep almost as much as I love to nap!

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