Your Sleep Matters!

How Does Online Purchasing Work?


Nancy K.

Last updated: 24.10.2020 4 Min.

More and more people are choosing to shop online instead of venturing out into brick-and-mortar stores. This makes sense, of course. Not only is this easier and faster, but you also don’t have to carry around any heavy bags.

Even the purchasing of mattresses has become a popular online option. After all, who would want to transport a bulky mattress home?

Buying a mattress online has several advantages. There are several perks to shopping online - as well as better offers.

Most manufacturers offer a trial period of 30 to 100 days, completely risk-free. If you’re not 100% happy with your new mattress, then they will also collect it again, for free. This trial period gives you more than enough time to thoroughly test the mattress in the comfort of your own home.

Testing a mattress in a retail shop is very different. Here, you can only test a mattress for a few minutes under the observation of a salesperson. And after you have tested several mattresses, it’s hard to even remember what the first one felt like!

Ordering a mattress online is so much simpler.

You can order from the comfort of your sofa. The mattress will be delivered straight to your door, usually free of charge. Your trial period begins upon delivery, and then you’ll get to relax on your brand new mattress.

Online Purchasing
  • Overview
  • 5 steps
  • Our selection of the best mattresses

The 5 steps of purchasing a mattress online

Want to buy a mattress online? Here are five simple steps to help you guide the way.

1. Choose a mattress

This may be the most complicated step but that's exactly where Sleep Hero comes in. You'll need to choose a mattress that's the perfect size and that matches your requirements in terms of the degree of firmness, comfort, contour zones, aesthetics, and delivery options. We've tried and tested all the most popular online mattresses and you can read all our mattress reviews to help guide you. Don't forget to also check out our comparisons if you're stuck between two choices and our available coupons to get the best price possible.

2. Order your chosen mattress

Ordering online is super easy. All you need to do is click a button. Upon ordering, you will immediately receive an order confirmation. The shipping confirmation will be sent soon after. The actual delivery will take place within 2 - 10 business days, depending on the manufacturer.

3. Receive your mattress

Mattresses ordered online are delivered tightly rolled up in a vacuum-sealed bag and placed in a compact box. These delivery boxes are small enough to fit through narrow passageways and staircases. They are designed to be easily handled by one person. Take care not to damage the mattress when cutting upon the packaging. As soon as you've removed the mattress from its vacuum-sealed bag, it will begin to return to its original shape and size. This can take up to a few hours.

New mattresses may also emit an odd smell. This is completely normal and the smell will disappear within a few hours. but it can still be unpleasant. We recommend that you keep your room well-ventilated while unpacking.

4. Cover your mattress

While most mattresses sold online come with sleek designs, you still need to cover your mattress with bedding. We would also recommend adding a mattress protector to protect your brand new mattress from any accidental spills or stains. Wait till your mattress has fully inflated and the off-gassing smell has disappeared before you cover your mattress.

5. Relax and enjoy

This is our favourite step. With your brand new mattress paid for, laid out, and covered, there's nothing left to do than lie back and enjoy. You may visit us at Sleep Hero again to help you make other purchasing decisions when you're ready to buy new box springs, pillows, mattress covers, or more.

Buying a mattress online really is easy and stress-free. Your dream mattress is literally only a few clicks away.


Our selection of the best mattresses

Looking for a new mattress to help you get the best night's sleep? Here are our top recommendations.

Nancy K.

Yoga-loving nature fan (when the sun shines) with a knack for all things health & wellness. Strangely obsessed with tacos. 

Try these

We can highly recommend these best-selling mattresses.

Emma Original
Emma Original Emma Original Mattress
Emma Price from 246 £ (329 £)

Halloween sale: Get 25% off this award-winning mattress suitable for all. Use code 'SPOOKY25'.

Emma Hybrid
Emma Hybrid Emma Hybrid Mattress
Emma Price from 389 £ (519 £)

Halloween sale: Get 25% off this quality mattress combining foams and springs. Use code 'SPOOKY25'.

Eve Lighter Hybrid
Eve Lighter Hybrid Eve Lighter Hybrid Mattress
Eve Price from 399 £

A high-quality hybrid mattress at a lower price.

Eve Original
Eve Original Eve Mattress
Eve Price from 279 £ (399 £)

Get 30% off this original high-quality mattress by Eve Sleep.

Emma One
Emma One Emma One Mattress
Emma Price from 321 £ (429 £)

Halloween sale: Get 25% off this firm mattress made of high-quality materials. Use code 'SPOOKY25'

Nectar Memory Foam Mattress
Nectar Nectar memory foam mattress
Nectar Price from 414 £

Luxurious medium-firm mattress & 2 free pillows, with a 365-day trial period.

Current discounts

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We have an affiliate relationship with some manufacturers, where we receive a commission on sales if you click over from our site. This does not affect the purchasing price. In contrast: By using our discount codes, you'll get the best deal possible.


Want an amazing deal? We collate all specials, discounts, and great deals so you can grab your new mattress at the best price possible.



We're a team of sleep enthusiasts. We test hundreds of mattresses to provide you with accurate mattress reviews so that you can get the mattress best suited to you. Read more about us