The Nectar mattress is delivered free of charge within four business days.
Currently, Nectar Sleep only delivers within mainland UK and cannot deliver to some areas of Scotland, Northern Ireland, or offshore islands, including the Isle of Wright.
Nectar ships with BJS Home Delivery.
You can select your ideal delivery date during the checkout process. You'll also receive a text message or e-mail with delivery tracking information.
Like other box mattresses, the Nectar is delivered rolled up and compressed in a compact box.
Usually, Nectar gives you the option of choosing a two-person delivery service for an additional cost of £20, where your mattress is delivered directly to your room of choice.
This service has been suspended due to the Covid-19 pandemic and couriers will only be able to deliver to the front door of your house or building.
How do you unpack the mattress?
Unpacking the Nectar mattress is easy:
- Remove the rolled-up and vacuum-sealed mattress from the box.
- Unfold it.
- Cut open the plastic wrapping with the handy cutter provided in the box.
You may notice a slight odour when you first unwrap the mattress. This is called off-gassing, a side effect of the production process, and is neither toxic nor harmful.
The smell will dissipate quite quickly, but we'd still recommend unpacking your new mattress in a well-ventilated room.
Once the plastic wrapping has been removed, your mattress will slowly expand to its correct size.
Our mattress took about half an hour to inflate, but it can take up to 4-6 hours to expand fully.
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365-night home trial
As an industry leader, Nectar Sleep provides a revolutionary 365-night home trial period.
That's one full year to try the mattress.
If at any point you feel that the mattress isn't entirely suitable for you, you can return it for a full refund.
We recommend that you try your mattress for at least three weeks before making a decision. After all, it may take your body some time to get used to the feel of the new mattress.
If you decide to return it, though, there's no hassle: Returns are free of charge and Nectar arranges the whole process.
All you need to do is contact customer service via phone, e-mail, or online chat, and they'll walk you through the return process.
Customer service is available seven days a week from 9 am - 5:30 pm.
Nectar can also remove your old mattress for a small additional fee, saving you the trouble of having to dispose of it.
Mattress removal does not take place at the same time as new mattress delivery.
This is because Nectar relies on their removal partner, AnyJunk, to arrange for and collect your old mattress. It will need to be picked up outside your property.
Worn mattresses are recycled, but mattresses in a good-enough condition are donated to the British Heart Foundation.
Nectar Sleep offers you an unparalleled lifetime guarantee.
Their so-called "forever warranty" covers you for as long as you own your Nectar mattress.
If the mattress breaks from everyday use or impressions of 4 cm or more form, the company will replace the mattress.
Nectar feels confident in offering a lifetime guarantee as they fully believe in their mattress's durability.
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