Customer service: To contact Simba Sleep directly for complaints, support, or queries, please e-mail them at email@example.com or visit their live online chat. The customer services team is available Monday to Friday, from 9am - 5pm, and Saturdays from 9am to 1pm.
Registered office: Simba Sleep, The Stable Yard, 60 Petty France, Westminster, London SW1H 9EU
Frequently asked questions
Can Simba take away my old mattress?
Simba can take away your old mattress for a fee of £40 for all sizes.
This service is available in most UK areas, just add removal at checkout when purchasing your new Simba mattress.
After your new mattress has been delivered, the removal service will contact you and schedule a suitable date within one week of your delivery.
The courier will remove as many mattresses as are delivered and will happily move your mattress from the room for you if needed.
So you don’t have to worry about lifting a finger!
Is the Simba Hybrid Luxe better than the Simba Hybrid Pro?
As the way a mattress feels is subjective, it’s difficult to say whether the Simba Hybrid Luxe is better than the Simba Hybrid Pro.
In terms of the mattress materials, the Simba Hybrid Luxe is a more premium option.
The Simba Hybrid Luxe has an extra layer of Simba-Pure foam, 1,000 more springs than the Simba Hybrid Pro, and a natural bamboo wool layer with heat regulating properties.
It also comes with a removable and washable cover whilst the Simba Hybrid Pro cover cannot be washed.
For those that care about ease of movement, the Simba Hybrid Luxe comes with 4 extra handles.
However, it is also nearly £500 more expensive.
And although the Simba Hybrid Luxe comes with all the bells and whistles, this doesn’t necessarily mean you will find it more comfortable.
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