The Emma Hybrid mattress is delivered free of charge within mainland UK within 5-7 business days, rolled up and vacuum-sealed in a compact box.
The box measures 45 x 45 x 110 cm, and has been specifically designed to fit through any narrow passageway and can be easily handled by one person.
Emma ships with UPS, DPD, and Rhenus in the UK.
If you're in Ireland, you'll need to order from the Emma Ireland website.
How long does it take for the Emma Hybrid mattress to expand?
Once unpacked, your new mattress will slowly inflate and return to its original size.
This happens as soon as you've removed the plastic wrapping but can take up to 4 hours.
What to do with your old mattress?
Of course, you can dispose of your old mattress yourself. We give you tips on how to do this in our article here.
But, conveniently, Emma also offers an old mattress removal service.
At a small additional cost, they will pick up your old mattress when they deliver your new one, so you don't have to deal with the hassle of it at all.
Off-gassing is completely normal
You may notice a slight odour when you first unpack your mattress. This is entirely normal and a side effect of the manufacturing process.
The smell is not toxic or harmful in any way but can be a little unpleasant.
We recommend that you unpack your Emma Hybrid in a well-ventilated room and allow the smell to fully disappear before use.
This shouldn't take more than a few days.
Risk-free trial period with free returns
The Emma Hybrid mattress usually comes standard with a 100-night trial period.
In light of the coronavirus pandemic, however, this has been elongated to a 200-day risk-free trial period, which will begin once the mattress is delivered.
You will then have the chance to try out the mattress for 200 days in the comfort of your own home.
Generally, it will take the body a little while to get used to a new mattress. This may take only a few days but can take up to three weeks (or even longer).
That's why it's important to really give yourself the chance to fully experience the mattress and allow your body to become accustomed to it.
If, after this period, you’re not completely happy with the Emma Hybrid, you can simply return it free of charge by contacting Emma’s customer service via the returns portal.
The manufacturer will organise and pay for the return of the mattress and issue you with a full refund.
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