Customer service: To contact Eve Sleep directly for complaints, support, or queries, please e-mail them at firstname.lastname@example.org or call them on 0208 036 5535. Phone operating hours are Monday to Thursday from 10 am till 3 pm. Closed on Saturdays, Sundays, and Bank Holidays.
Registered office: Eve Sleep,29A Kentish Road, London, NW1 8NL
Frequently asked questions
Where are Eve mattresses made?
All Eve mattresses are designed and manufactured in the UK 🇬🇧
Each mattress is subject to quality tests throughout the production process, from the first foam cut to the finished product.
As a company, Eve is concerned about its ecological and societal impact 🐰
Their production plants are among the only mattress plants to be zero waste.
If you return your mattress, it will be donated to charities or recycled if its condition does not allow for donation.
Eve 10-year guarantee
The Eve mattress is a high-quality product with exceptional durability.
Even after prolonged use, you shouldn't experience any sagging or softening.
To guarantee this durability, all Eve mattresses come with a 10-year warranty.
This covers performance issues, including defects in materials and workmanship, provided the mattress has been properly used.
How do I clean my Eve mattress?
Eve mattresses don't require hefty cleaning, so the brand has included its own cleaning instructions:
Step 1: Zip off & wash your mattress protector or Eve mattress cover.
Step 2: Pack away any soaps or cleaning products. These can damage the mattress core.
Step 3: While you're washing the cover, let your mattress breathe a bit. You could prop it on its side and place it near a window. You can also rotate the mattress 180 degrees, but don't flip it. Eve mattresses are no-flip products.
Step 4: If you notice dark spots that look like mould on your mattress or mattress cover, this means it's probably not getting the best ventilation. Make sure you're using a good slatted frame.
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