Customer service: To contact Eve Sleep directly for complaints, support, or queries, please e-mail them at firstname.lastname@example.org or call them on 0208 036 5535. Phone operating hours are Monday to Thursday from 10 am till 3 pm. Closed on Saturdays, Sundays, and Bank Holidays.
Registered office: Eve Sleep,29A Kentish Road, London, NW1 8NL
Eve mattresses don't require hefty cleaning, so the brand has included its own cleaning instructions:
Step 1: Zip off & wash your mattress protector or Eve mattress cover.
Step 2: Pack away any soaps or cleaning products. These can damage the mattress core.
Step 3: While you're washing the cover, let your mattress breathe a bit. You could prop it on its side and place it near a window. You can also rotate the mattress 180 degrees, but don't flip it. Eve mattresses are no-flip products.
Step 4: If you notice dark spots that look like mould on your mattress or mattress cover, this means it's probably not getting the best ventilation. Make sure you're using a good slatted frame.
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