A soft and comfortable mattress that gives you that 'sleeping-on-a-cloud' feeling.
As a memory foam mattress, it offers excellent adaptability and high point elasticity, which provides good orthopaedic support.
It is made of high-density quality foams.
Exceptionally low motion transfer, making it a good choice for couples.
The open-pored Airgocell layer allows for good temperature regulation.
A good choice for side sleepers.
Attractive design with a machine-washable top cover.
Free shipping & free returns 🚚
200-day risk-free trial period.
May not offer enough support for heavier-builds or back sleepers.
The side carrying handles are a little weak, especially for the larger mattress sizes.
What makes the Emma mattress special?
The UK's most awarded bestselling mattress.
Attractive features, including free delivery and returns, a 200-night trial period, and a money-back guarantee.
Soft and comfortable with good orthopaedic support.
A one-fits-all bed-in-a-box mattress that's suitable for most people, builds, weights, and sleeping positions.
German design but made in the UK.
Emma mattress composition
The Emma Original is a high-quality memory foam mattress with a height of 25 cm (10 inches).
It is comprised of three different foam layers that work together to offer optimal comfort, stability, spinal support, and temperature regulation.
The three different foam layers are:
Viscoelastic memory foam
Emma mattress foam layers
1. A top comfort layer of Airgocell foam (3 cm / 1.1 inches)
The patented pressure-relieving Airgocell technology promises a high level of comfort.
The foam consists of approximately 50% air, which helps heat escape and regulates temperature within the mattress.
2. A core of viscoelastic memory foam (3 cm / 1.1 inches)
Memory foam offers excellent pressure relief.
It adapts optimally to your body shape, giving you that soft and enveloping body-hugging feeling 🤗
The layer of memory foam in the Emma Original mattress is relatively thin, though, so you'll feel the benefits of memory foam without any of the drawbacks such as excessive heat retention or difficulty moving.
3. A supportive base layer of cold foam (19 cm / 7.4 inches)
The HRX polyfoam is a firmer cold foam base layer that offers support and stability to an otherwise quite soft mattress.
It also limits the long-term sagging of the mattress, ensuring that your Emma Original will last for a long time.
High density ensures a long lifespan
All of the foams used in the Emma mattress are high-density foams, with an average density of 57 kg/m³.
A high density is a good indicator of quality, durability, and lifespan.
The high-density foams ensure that you can enjoy your mattress for many years to come.
The Emma mattress is 25 cm (10 inches) thick and can support a maximum weight of 130 kg (286 lbs) per person.
This is standard for most high-quality mattresses, and you'll find that most protectors and bedsheets will fit the Emma.
How is the Emma mattress made?
This short video by Emma gives you a good overview of how Emma mattresses are made.
It also really demonstrates the bed-in-a-box principle and shows the compression and rolling up of the mattress, which answers many of the questions that first-time bed-in-a-box mattress buyers may have.
Emma testing facility
Emma mattress prototypes are tested by humans and high-tech machines at their testing facility.
These tests verify a number of elements, including motion isolation and durability.
For the motion isolation tests, pressure is exerted onto one area of the mattress, which - if all goes well - sinks in while the rest of the mattress remains still.
For the durability tests, heavy barrels are rolled along the mattress to see how well the mattress can withstand continuous pressure and heavy weights 🏋️♀️
These tests ensure that all Emma mattresses are designed with high-quality features before they go into large-scale production.
Where are Emma mattresses made?
Emma is a German company but all mattresses sold in the UK are also manufactured in the UK 🇬🇧
Emma mattress cover
The Emma mattress features a simple yet elegantly designed cover.
A white, fine-meshed top cover with polyester fibres to regulate humidity.
A robust grey side cover that supports air circulation 💨
Non-slip elements at the base of the cover.
Carrying handles for easy transportation.
The Emma mattress cover is predominantly made of polyester.
We liked the top cover of the mattresses - it's thick and luxurious, incredibly soft, and pleasant to lie on.
The cover can also be easily removed and machine-washed at 60 degrees, whichis fantastic if you have any hygiene concerns.
These are also medium-firm mattresses but they're a little firmer than the Emma Original, and you'll be able to enjoy a little more support.
What a pleasant discovery - the adaptability of this mattress is great! Definitely a first. My first impression is that it hugs the body well, no matter your sleeping position. It feels like you're sleeping in a cocoon with full-body comfort. And it really allows your muscles to relax!
Good temperature regulation
The Emma Original mattress regulates body temperature effectively 🌡
Even though memory foam mattresses are generally warmer and retain more heat than other mattress materials, the Emma mattress regulates temperature surprisingly well.
This is primarily because the Airgocell layer and the fine-meshed top cover noticeably increase breathability and airflow and reduce heat storage.
We did not sweat during the test sleep for our UK Emma Original mattress review, despite some of our team members testing in 25-degree summer weather and others sharing their bed with a partner ⛱
That said, if you are a very heavy sweater, we would recommend opting for a hybrid mattress, such as the Emma Hybrid, or a pure pocket sprung mattress, which allows for the most breathability.
Our temperature tests
On the right, you'll see the result of our temperature test for the Emma mattress review.
It shows that the mattress only retains heat exactly where the test sleeper lies.
The rest of the mattress remains completely temperature neutral.
As soon as our test sleeper moved, the previously heated areas cooled down effectively due to the foams' breathability and top cover.
This is a testament to the mattress's cooling properties and proves that the Emma Original effectively regulates temperature.
Low motion transfer makes the Emma mattress great for couples
The Emma Original has exceptionally low motion transfer and high point elasticity.
This makes it a great mattress for couples.
The foam layers effectively absorb and dampen movements, ensuring that motion is not carried across the mattress.
To test the Emma Original for our Emma mattress review, we shared the mattress with a partner - and did not feel any movements. We also didn't feel our partner getting in and out of bed.
This all means that you can enjoy a restful sleep and won't be disturbed by your partner tossing and turning.
In light of the Covid-19 pandemic, Emma UK has also begun offering an essential worker's discount for the following industries:
Health service discounts for those working for the NHS
Education discounts for all teachers
Carer discounts for anyone working in this field
Emergency service discounts for all emergency service workers
The key worker discount gives you 40% off any purchase from the Emma UK website, but it cannot be used in conjunction with any other offers, sales, or promotions.
Emma mattress awards
The Emma Original is an award-winning and bestselling mattress that's been ranked as one of the best mattresses in the UK for numerous years in a row 🏆
It has been voted as the UK’s number 1 mattress by the Which? Consumers’ Association, and has received accolades from a dozen other UK establishments, including Ideal Home, Real Homes, T3, The Independent, Good Housekeeping, The Mattress Guide, and Best Mattress UK.
The Emma Original mattress has also received several awards and recognitions in other European countries, including the Netherlands, Belgium, France, and Germany.
Also, the Emma Original has a 4.6 rating and over 18 000 customer reviews on the Emma mattress Trustpilot page.
Emma Original Which? test results
The Emma Original is one of the Which?'s highest-scoring mattresses and has been rewarded with their Best Buy seal of approval.
Indeed, their highest score is 81% and the Emma Original mattress received an astounding 80% 🎉
Which? describes the mattress as being supportive, breathable, stable, exceptionally durable, and very easy to move on.
The only con they've listed is that moving the mattress could be slightly easier as the four side carrying handles aren't perfect - which we had noticed as well.
We recommend that you place your rolled-up and vacuum-sealed Emma mattress straight on to your bed frame after taking it out of the box.
This makes it easier to unfold and ensures that you won't have to carry it around once expanded.
This happens all on its own.
The Emma mattress expands almost instantly as soon as you begin to unfold it and reaches its full size once the plastic wrap has been removed.
Conveniently, Emma includes a handy cutter with your delivery that allows you to snip off the seal and plastic wrapping easily.
Note that full expansion can take up to 6 hours.
Very rarely, such as when the mattress is vacuum packed a bit more tightly, mattresses can take up to 48 hours to expand fully.
You can sleep on your Emma mattress as soon as it has reached its full size, though we'd recommend airing it out for a few hours in a well-ventilated room before covering your new mattress with bedding.
Off-gassing is completely normal
You may notice a slight odour, referred to as off-gassing, when you first unpack the mattress. This is usual for new beds.
Off-gassing is neither toxic nor harmful.
But it can be a little uncomfortable. We recommend that you unpack your new mattress in a well-ventilated room and let it air out.
The smell should dissipate quite quickly - within a matter of hours or a few days at most.
Emma mattress trial period & returns
The Emma mattress comes standard with a 200-day risk-free trial period, which commences with delivery 🚚
Emma used to offer a 100-night trial, but the UK's trial period has been extended due to the Covid-19 pandemic.
You now have 200 days to try the mattress in the comfort of your own home, giving you the chance to determine if the bed really is perfect for you.
Don't forget that it can take the body a few weeks to get used to a new mattress.
Generally, you'll get used to a new mattress within 4 - 6 weeks but this may take a little longer if your previous mattress was vastly different.
Emma mattress returns
If at any point during the trial period you decide that the mattress isn't right for you, you can simply return it.
Returns are free of charge and organised and paid for by Emma UK.
Returns are also super easy - all you need to do is contact Emma's customer service via the returns portal.
You'll receive a full refund within 14 working days.
Do I need to keep my Emma box and original packaging for returns?
No, there is no need to keep your Emma box or any of the original packaging.
If you decide to return your Emma mattress, the couriers ordered to pick up the mattress will arrive with the appropriate packing materials.
Due to the Covid-19 pandemic, couriers are not allowed to enter your home.
Emma requests that you please leave any items for return at the first door of your building, but not outside, to protect it from the elements.
What does Emma do with returned mattresses?
Returned Emma mattresses don't go to waste.
Most of them are donated to charities.
If the mattresses are still in mint condition, they may also be refurbished and sold as Emma renewed mattresses on other Emma mattress stockists, such as Wowcher (or similar stores).
All renewed mattresses are checked for damages and sterilised. The inner and outer covers are also replaced, effectively rendering the mattresses new.
While a renewed Emma mattress review would give you the same results and quality assurance as this Emma Original mattress review, we would still recommend purchasing directly from Emma.
Renewed Emma mattresses may be available at a fraction of the original price, but they do not come with a trial period or a 10-year guarantee.
Customer service: To contact Emma UK directly for complaints, support, or queries, please e-mail them at firstname.lastname@example.org, visit their live online chat, or complete their online contact form.
Registered office: Emma Matratzen GmbH, Wilhelm-Leuschner-Str. 78, 60329 Frankfurt am Main, Germany
Yes, Emma UK does offer refurbished and renewed mattresses.
If Emma mattresses are returned within the trial period, Emma checks them for damages and sterilises them, after which the inner and outer covers are replaced, essentially rendering the mattress "as new".
These refurbished mattresses are available at a fraction of the original price from select outlets such as eBay and Wowcher.
However, renewed mattresses do not come with a trial period and they do not come with a 10-year guarantee.
While buying a refurbished mattress is a good idea if you're on a very tight budget, we would not recommend it.
It's always better to buy directly from Emma and receive your trial period and guarantee.
Save up to £365 when you purchase the Nectar Essential Bundle, which includes the Nectar Memory Foam Mattress, two pillows, a mattress protector, luxury duvet, and a full bedding set (fitted sheet, duvet cover, 2x pillow cases).
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