Your Sleep Matters!

Emma Original


Nicky P.

Last updated: 13.04.2021 12 Min.

Did you know that sleeping 60 to 90 minutes longer every night can make you healthier and happier?

This is great news if you're the proud owner of the Emma Original, the UK's most-awarded mattress that guarantees you a great night's sleep.

Designed as a bed-in-a-box mattress, the Emma Original is a popular choice, especially with first-time buyers, as the brand makes buying the Emma so enticing. And so easy.

But is it the right mattress for you?

We'll help you decide in this Emma mattress review.

Top features of the Emma mattress

Free Delivery & Returns
200-Day Trial Period
Money-Back Guarantee
Made In The UK
  • Overview
  • Composition
  • Cover
  • Firmness
  • Comfort
  • Temperature
  • Motion transfer
  • Sizes & prices
  • Discounts
  • Awards
  • Certifications
  • Accessories
  • Bed
  • Delivery
  • Guarantee
  • Comparisons
  • Conclusion
  • Contact


  • A soft and comfortable mattress that gives you that 'sleeping-on-a-cloud' feeling.
  • As a memory foam mattress, it offers excellent adaptability and high point elasticity, which provides good orthopaedic support.
  • It is made of high-density quality foams.
  • Exceptionally low motion transfer, making it a good choice for couples.
  • The open-pored Airgocell layer allows for good temperature regulation.
  • A good choice for side sleepers.
  • Attractive design with a machine-washable top cover.
  • Free shipping & free returns.
  • 200-day risk-free trial period.
  • 10-year guarantee.
  • 100% vegan.


  • May not offer enough support for heavier-weight back sleepers and side sleepers.
  • May be too soft for heavier people or those of a larger build.
  • Isn't quite suitable for people who prefer the feel of a firm mattress.
  • The side carrying handles are a little weak, especially for the larger mattress sizes.

What makes the Emma mattress special?

  • The UK's most awarded bestselling mattress.

  • Attractive features, including free delivery and returns, a 200-night trial period, and a money-back guarantee.

  • Soft and comfortable with good orthopaedic support.

  • 100% vegan.

  • A one-fits-all bed-in-a-box mattress that's suitable for most people, builds, weights, and sleeping positions.

  • German design but made in the UK.

Composition of the Emma mattress

The Emma Original is a high-quality foam mattress with a height of 25 cm (10").

It is comprised of three different foam layers that work together to offer optimal comfort, stability, spinal support, and temperature regulation.

The three different foam layers are:

  • Airgocell foam
  • Viscoelastic memory foam
  • HRX polyfoam

Height of the Emma mattress

Foam layers of the Emma mattress

Emma mattress foam layers

1. A top comfort layer of Airgocell foam (3 cm)

The patented pressure-relieving Airgocell technology promises a high level of comfort.

The foam consists of approximately 50% air, which helps heat escape and regulates temperature within the mattress.

2. A core of viscoelastic memory foam (3 cm)

Memory foam offers excellent pressure relief.

It adapts optimally to your body shape, giving you that soft and enveloping body-hugging feeling.

The layer of memory foam in the Emma mattress is relatively thin, though, so you'll feel the benefits of memory foam without any of the drawbacks such as excessive heat retention or difficulty moving.

3. A supportive base layer of cold foam (19 cm)

The HRX polyfoam is a firmer cold foam base layer that offers support and stability to an otherwise quite soft mattress.

It also limits the long-term sagging of the mattress, ensuring that your Emma Original will last for a long time.

High density ensures a long lifespan

All of the foams used in the Emma mattress are high-density foams, with an average density of 57 kg/m³.

A high density is a good indicator of quality, durability, and lifespan.

The high-density foams ensure that you can enjoy your mattress for many years to come.


Foam layers of the Emma mattress with cover

Foam layers of the Emma mattress

Emma mattress cover

The Emma mattress features a simple yet elegantly-designed cover.

  • A white, fine-meshed top cover with polyester fibres to regulate humidity.
  • A robust grey side cover that supports air circulation.
  • Non-slip elements at the base of the cover.
  • Carrying handles for easy transportation.

The Emma mattress cover is predominantly made of polyester.

We liked the top cover of the mattresses - it's thick and luxurious, incredibly soft, and pleasant to lie on.

The cover can also be easily removed and machine-washed at 60 degrees, which is fantastic if you have any hygiene concerns.

It also makes the Emma Original a hypoallergenic choice that's great for people prone to allergies.

Emma mattress cover

Close-up of the Emma mattress cover

Removing the Emma mattress cover

Side carrying handles

The Emma mattress has four side carrying handles, which makes moving the mattress or turning it around much more manageable.

Turning your mattress once every three months can increase its lifespan.

However, the handles are relatively weak and tear quite quickly, especially if you're handling the mattress more roughly or dealing with one of the larger mattress sizes.

Zipper of Emma mattress cover

Emma mattress cover side handles

Emma mattress replacement cover

Emma UK also offers you the option of buying a replacement mattress cover.

This replacement cover has the same specifications as the original cover.

Emma mattress firmness

The Emma Original is rated as a medium-firm mattress but we would definitely call it a soft mattress - that's still surprisingly comfortable.

It offers that sleeping-on-a-cloud feeling but still provides sufficient support and stability, allowing you to enjoy your best night's sleep.

We'd rate it at 4 out of 10 on the Sleep Hero firmness scale, where 1 is the softest and 10 the firmest.

Emma mattress firmness level

Edge support is lacking

Given that the Emma Original is a soft mattress, it doesn't offer great edge support.

This means that you'll feel as if you're sliding off the mattress when sitting on the edge or sleeping very close to the edge of the mattress.

While this is to be expected with softer mattresses, it is worth keeping in mind if you like to use the entire width of your mattress - or if you're sharing your bed with a partner.

Our suggestion would be to opt for a king-size mattress - or larger - to ensure that both you and your partner have enough space on the mattress to sleep comfortably.

Edge support of person sitting on the Emma mattress

Edge support of Emma mattress

We measured how deep we sank into the foams

In order to really test the firmness of the Emma Original, we measured how deep we sank into the mattress.

This is also a good indicator of how supportive it will be for different types of sleepers.

Our experiment gave the following results:

Person A (1.65 m / 62 kg) Person B (1.79 m / 70 kg) Person C (1.95 m / 85 kg)
Sleeping on the back 5 cm (1.9") 6 cm (2.3") 6.5 cm (2.5")
Sleeping on the side 5.5 cm (2.1") 6 cm (2.3") 7.5 cm (2.9")
Sleeping on the stomach 5 cm (1.9") 6 cm (2.3") 7 cm (2.7")
Sitting on the edge 7.5 cm (2.9") 8 cm (3.1") 9 cm (3.5")
Standing in the middle 12 cm (4.7") 12.5 cm (4.9") 16 cm (6.2")

The values are typical of softer mattresses.

Our lightest and medium-weight test sleepers didn't sink in too deeply - or too little.

This means that the Emma Original gives just the right amount of support to lighter-weight people or those of smaller builds.

But, you'll notice that our heavier test sleeper sank into the mattress quite a bit.

Even though the body's heavier parts remained well supported, promoting healthy spinal alignment, heavier-weight sleepers or larger builds may interpret the Emma Original as too soft.

It's best to make use of the risk-free trial period to see if the mattress is right for you.

Luckily, Emma offers all its customers a 200-day period in which they can try the mattress. And, if you're not fully satisfied, you'll get a full refund.

Edge support of Emma mattress

Sinkage of Emma mattress

Sinking into the Emma mattress

Did you know?

The Emma mattress UK is only available at one level of firmness. But this does not mean you can't adjust things a little.

Emma UK offers you one free layer to help soften or firm up the mattress if you find that it isn't quite working for you.

All you need to do is contact Emma's senior support team at

Their customer service is incredible, and this is a fantastic way for them to help their customers achieve maximum comfort.

What does sleeping on the Emma mattress feel like?

Our team describes the feeling of lying on the Emma mattress as 'pleasantly soft'.

This can largely be explained by the combination of the two upper comfort layers.

Both Airgocell and memory foam are highly adaptable and conform to the shape of your body. They are also very point-elastic, meaning that they can relieve pressure well and help your muscles relax.

Since the Emma Original is a softer mattress, it is exceptionally comfortable when sleeping on your side.

This is because your shoulders and pelvis - the heavier parts of your body - can sink into the mattress more deeply.

Yet, it still offers enough support for the lighter parts of your body, like your feet and arms.

This combination allows your spine to remain in optimal alignment.

This makes the Emma Original a great choice if you're looking for an orthopaedic mattress to help reduce back pain.


Emma mattress back sleeper

Emma mattress firmness

Emma mattress spinal alignment

Not suitable for heavier builds

That said, the Emma mattress may be too soft for heavier-weight sleepers (averaging 90kg or more) or for people who sleep purely on their back or stomach.

These sleeping positions require more hip support, which the Emma Original may not give.

If your hips aren't adequately supported, you're likely to experience some lower back pain when sleeping on the Emma.

If this is a concern or you fall into this latter category, then we'd highly recommend you make use of the risk-free trial period to see if the mattress works for you.

You might also find the Simba Hybrid or the Nectar mattress quite comfortable.

These are also medium-firm mattresses but they're a little firmer than the Emma Original, and you'll be able to enjoy a little more support.

What a pleasant discovery - the adaptability of this mattress is great! Definitely a first. My first impression is that it hugs the body well, no matter your sleeping position. It feels like you're sleeping in a cocoon with full-body comfort. And it really allows your muscles to relax!

Caroline Rolland
Caroline Rolland


Good temperature regulation

The Emma Original mattress regulates body temperature effectively.

Even though memory foam mattresses are generally warmer and retain more heat than other mattress materials, the Emma mattress regulates temperature surprisingly well.

This is primarily because the Airgocell layer and the fine-meshed top cover noticeably increase breathability and airflow and reduce heat storage.

We did not sweat during our test sleep, despite some of our team members testing in 25-degree summer weather and others sharing their bed with a partner.

That said, if you are a very heavy sweater, we would recommend opting for a hybrid mattress, such as the Emma Hybrid, or a pure pocket sprung mattress, which allows for the most breathability.

Our temperature tests

On the right, you'll see the result of our temperature test.

It shows that the mattress only retains heat exactly where the test sleeper lies.

The rest of the mattress remains completely temperature neutral.

As soon as our test sleeper moved, the previously heated areas cooled down effectively due to the foams' breathability and top cover.

This is a testament to the mattress's cooling properties and proves that the Emma Original effectively regulates temperature.

Heat retention of Emma mattress

Low motion transfer makes the Emma mattress great for couples

The Emma Original has exceptionally low motion transfer and high point elasticity.

This makes it a great mattress for couples.

The foam layers effectively absorb and dampen movements, ensuring that motion is not carried across the mattress.

We shared the mattress with a partner and did not feel any movements. We also didn't feel our partner getting in and out of bed.

This all means that you can enjoy a restful sleep and won't be disturbed by your partner tossing and turning.


We measured our movements

To really test the motion transfer abilities of the Emma mattress, we decided to rely on science.

We used a measuring device to record:

  • Figure 1: Movement of a lighter-weight person
  • Figure 2: Movement of a heavier-weight person
  • Figure 3: Movement when getting in and out of bed

As you can see, the device hardly recorded any movement, which is testament to the low motion transfer of the Emma Original mattress.

Movements of a light sleeper on Emma mattress

Movements of a heavy sleeper on Emma mattress

Movements when getting in and out of bed

Are you sharing your bed with a partner?

We suggest that couples sharing a bed choose a larger mattress size for a more comfortable sleep.

While the standard double-size is sufficient, we'd recommend choosing a king-size mattress.

A king-size mattress will ensure that both you and your partner have ample space to toss and turn, especially considering the lack of edge support with the Emma Original.

We tested the Emma king-size mattress with a partner and slept very comfortably.

Emma mattress sizes & prices

All Emma Original mattresses have a height of 25 cm (10").

They are available in the standard UK sizes.

These include:

  • Single mattresses: 90 x 190 cm
  • Small double mattresses: 120 x 190 cm
  • Double mattresses: 135 x 190 cm
  • King-size mattresses: 150 x 200 cm
  • Super-king-size mattresses: 180 x 200 cm

(Note: prices listed below are standard prices excluding any current coupons & discounts)

Single (3’ x 6’3”)
£ 429
Small Double (4' x 6'3")
£ 599
Double (4’6” x 6’3”)
£ 649
King (5’ x 6’6”)
£ 729
Super King (6’ x 6’6”)
£ 829

Emma mattress discount codes

Even though the Emma Original is a great value-for-money mattress, you'll be pleased to hear that Emma UK regularly offers discount vouchers, promotions, and sales.

These promotions happen throughout the year, but particularly exciting sales happen yearly for Emma's birthday celebrations, peak holidays, Valentine's Day, Halloween, Black Friday, and Boxing Day.

Discount codes can offer you anything from 10% to 50% off!

If you plan your purchases right, you can save tons.

Don't worry; you don't have to browse the internet to find discount codes. We collect all of the best discounts for you on our discounts page.

Also check out our article on Emma mattress discount codes, which guides you on using discount and promotional codes, how much you can save, and more.


Emma mattress key worker discount

In light of the Covid-19 pandemic, Emma UK has also begun offering an essential worker's discount for the following industries:

  • Health service discounts for those working for the NHS
  • Education discounts for all teachers
  • Carer discounts for anyone working in this field
  • Emergency service discounts for all emergency service workers

The key worker discount gives you 40% off any purchase from the Emma UK website, but it cannot be used in conjunction with any other offers, sales, or promotions.

Emma mattress awards

The Emma Original is an award-winning and bestselling mattress that's been ranked as one of the best mattresses in the UK for numerous years in a row.

It has been voted as the UK’s number 1 mattress by the Which? Consumers’ Association, and has received accolades from a dozen other UK establishments, including Ideal Home, Real Homes, T3, The Independent, Good Housekeeping, The Mattress Guide, and Best Mattress UK.

The Emma Original mattress has also received several awards and recognitions in other European countries, including the Netherlands, Belgium, France, and Germany.

Also, the Emma Original has a 4.6 rating and over 18 000 customer reviews on Trustpilot.

Emma mattress which award

Emma mattress ideal home award

Emma mattress real homes award

Emma mattress T3 award

Emma Original Which? test results

The Emma Original is one of the Which?'s highest-scoring mattresses and has been rewarded with their Best Buy seal of approval.

Indeed, their highest score is 81% and the Emma Original mattress received an astounding 80%!

Which? describes the mattress as being supportive, breathable, stable, exceptionally durable, and very easy to move on.

The only con they've listed is that moving the mattress could be slightly easier as the four side carrying handles aren't perfect - which we had noticed as well.

Emma mattress certifications

All foams used in the Emma Original - and other Emma products - are OEKO-TEX-STANDARD-100-certified.

This is one of the world's best-known product-safety labels.

If a product is certified, you can rest assured that it contains no harmful toxins or chemical substances.

Emma UK also complies with strict testing and safety requirements during the manufacturing process and ensures that all Emma mattresses comply with the BS 7177 regulation.

This means that the mattress is fire-retardant.

Even though the Emma Original is not an organic mattress, it contains no animal-based components and is 100% vegan.

Emma mattress accessories

In addition to the mattresses, Emma UK also offers other sleeping accessories.

More on these below.

Emma also offers a high-quality mattress topper, but this is not yet available in the UK.

Emma Original pillow

The Emma Pillow features three interchangeable layers of foam:

  • A top layer of supportive HRX cold foam
  • A middle layer of breathable Airgocell foam
  • A bottom layer of viscoelastic memory foam

You can sleep on one, two, or all three of these layers and choose whether you prefer the more supportive HRX side or the more comfortable memory foam side.

The Emma Original Pillow has been designed to relieve pressure points and reduce neck pain, no matter which sleeping position you prefer.

The pillow is also thermoregulated and features an extra-breathable cover, which allows you to enjoy a cooler sleep.


Emma Original pillow

Layers of the Emma Original pillow

Emma Cloud pillow

The Emma Cloud pillow is a soft and fluffy microfibre pillow that gives you that "sleeping on a cloud" feeling.

It contains two layers, a thicker and denser microfibre layer and a thinner and softer microfibre layer.

You can adjust which layer you sleep on - or how many layers - to fully customise the pillow for your preferred feel and chosen sleeping position.

The pillow is completely washable, from cover to filling, and is guaranteed to stay fluffy without clumping, thanks to the ForeverPlush technology.


Close-up of Emma Cloud pillow

Emma Cloud pillow

Emma mattress protector

The Emma mattress protector is an additional layer that you can place over your mattress cover to extend your mattress's lifespan and protect it from spills, stains, bacteria, and dirt.

The Emma mattress protector is waterproof, breathable, and anti-bacterial.

It is also hypoallergenic and can be machine-washed at 40℃, making it an excellent choice for anyone prone to allergies.


Emma mattress protector

Emma mattress protector on bed

Emma Cloud duvet

The Emma Cloud duvet is a microfiber duvet made of temperature-regulating fibres to keep you cool and refreshed through the night.

The breathable structure also limits the reproduction of bacteria, making this a hypoallergenic choice.

The duvet carries a tog rating of 6.7, making it the perfect choice for any season.

The Emma Cloud microfibre duvet is fully machine-washable up to 60°C.


Emma Cloud Duvet on bed

Emma Cloud Duvet

Emma bed

The Emma Bed available in the UK is an elegantly designed platform bed frame that allows for good airflow and excellent support.

It's available in an elegant dark grey platform design with a headboard, perfect for any bedroom.

FlexiSlats provide additional support for your back, shoulders, and hips, enhancing the mattress's support.

The Emma Bed comes with free delivery and a 200-day risk-free trial period.


Emma bed with mattress

Emma bed without mattress

Emma delivery conditions

The first step to receiving a new mattress is to place your order via the Emma mattress UK website. You'll be able to confirm delivery details and delivery times upon checkout.

You'll receive tracking information via text message or e-mail as soon as the mattress has been dispatched.

Your new Emma mattress will be delivered free of charge and straight to your doorstep, generally within 5-7 working days anywhere in mainland UK.

Emma UK ships with UPS, DPD, and Rhenus.

Currently, Emma UK does not ship to the Channel Islands.

You'll also need to order from the Irish website if you need an Emma Original to be delivered anywhere in Ireland.

Emma UK also offers an old mattress removal service at an additional cost of £39.

You will need to select this option upon checkout, and the company will remove your old mattress when they deliver the new one.

Due to the Covid-19 pandemic, however, you will need to bring the mattress to your building's front door as the couriers will not be allowed to enter your home.

Your new mattress is delivered rolled up, vacuum-sealed, and protected in a compact box specifically designed to fit through narrow passageways.

One person can easily carry the box.


Unpacking the Emma mattress

Rolled up and compressed Emma mattress next to box

Handy cutter

What happens when you first unpack the mattress?

We recommend that you place your rolled-up and vacuum-sealed Emma mattress straight on to your bed frame after taking it out of the box.

This makes it easier to unfold and ensures that you won't have to carry it around once expanded.

How does the mattress expand?

This happens all on its own.

The Emma mattress expands almost instantly as soon as you begin to unfold it and reaches its full size once the plastic wrap has been removed.

Conveniently, Emma includes a handy cutter with your delivery that allows you to snip off the seal and plastic wrapping easily.

Note that full expansion can take up to 6 hours.

Off-gassing is completely normal

You may notice a slight odour, referred to as off-gassing, when you first unpack the mattress. This is usual for new beds.

Off-gassing is neither toxic nor harmful.

But it can be a little uncomfortable. We recommend that you unpack your new mattress in a well-ventilated room and let it air out.

The smell should dissipate quite quickly - within a matter of hours or a few days at most.

Cutting open the plastic on the Emma mattress

Emma mattress unfolding

The 200-night trial period

The Emma mattress comes standard with a 200-day risk-free trial period, which commences with delivery.

Emma used to offer a 100-night trial, but the UK's trial period has been extended due to the Covid-19 pandemic.

You now have 200 days to try the mattress in the comfort of your own home, giving you the chance to determine if the bed really is perfect for you.

Don't forget that it can take the body a few weeks to get used to a new mattress.

If at any point during the trial period you decide that the mattress isn't right for you, you can simply return it.

Returns are free of charge and organised and paid for by Emma UK. All you need to do is contact Emma's customer service.

You'll receive a full refund within 14 days.


Trial period

Emma UK 10-year guarantee

The Emma Original mattress comes with a 10-year guarantee on manufacturing defects.

This warranty covers:

  • Any dips or sags greater than 2.5 cm (0.9") despite correct use.
  • Cracks or hollows in the foam of the mattress within the first 6 months of use.
  • Mattress not inflating to the correct size despite a 2 cm (0.7") leeway across all dimensions.
  • Damaged zippers or faulty stitching.

In the event of any of these, Emma will exchange your mattress.

Emma mattress comparisons

If you're more familiar with a different mattress and would like to find out how the Emma Original mattress compares, then you may find the following mattress comparison articles helpful.

We have compared the following mattresses:

In each of these articles, we highlight the differences and similarities between the respective mattresses and help you determine which one is best for you.

Should you buy the Emma mattress?

As our mattress review has hopefully shown, we liked the Emma Original.

It is a very high-quality foam mattress that offers support and stability while also providing that body-hugging comfort.

We particularly liked the combination of foams, the excellent motion transfer capabilities, and the cover's soft feel.

But the mattress is quite soft and will not be suitable for everyone.

We can recommend the Emma mattress as a best-buy option for:

  • Light- and medium-weight people or those of more petite build
  • Side sleepers
  • Couples
  • Children above the age of 6
  • Seniors, who will often find softer mattresses more comfortable

We would not recommend the Emma mattress for the following:

  • Heavier-weight people or those of larger build
  • Pure back sleepers or stomach sleepers
  • People who prefer a firmer sleeping surface

Despite the above notes, we would highly recommend that you make use of the risk-free trial to see if the mattress is right for you.



High-quality & high-density foams


Extremely soft & comfortable

New mattress smell
New mattress smell

Faint smell that disappeared quickly


Good temperature regulation

Motion transfer & support
Motion transfer & support

Low motion transfer & good support

Delivery & returns
Delivery & returns

Fantastic service

Value for money
Value for money

Great value for money


High-quality & high-density foams


Extremely soft & comfortable

New mattress smell
New mattress smell

Faint smell that disappeared quickly


Good temperature regulation

Motion transfer & support
Motion transfer & support

Low motion transfer & good support

Delivery & returns
Delivery & returns

Fantastic service

Value for money
Value for money

Great value for money

Contact Emma UK

Customer service: To contact Emma UK directly for complaints, support, or queries, please e-mail them at, visit their live online chat, or complete their online contact form.

Registered office: Emma Matratzen GmbH, Wilhelm-Leuschner-Str. 78, 60329 Frankfurt am Main, Germany

Additional information

  • More about the Emma brand

    Emma is a German start-up company first established in 2015.

    The company's idea was to make the mattress market as transparent and consumer-oriented as the market in the United States.

    According to its founder, Max Laarmann, consumers should not have to buy mattresses at extravagant prices from local stores.

    Instead, they should be able to buy a reasonably priced mattress online and benefit from a long and risk-free trial period.

    Today, the Emma mattress is one of the most popular online beds, selling all over Europe, the UK, and India.

    The brand has also expanded and now offers a selection of mattresses as well as mattress accessories. 

    All Emma mattresses sold in the UK are also manufactured in the UK

  • Where are Emma mattresses made?

    Emma is a company first established in Germany, but all mattresses sold in the UK are also made in the UK.

  • What are the various Emma mattresses?

    In addition to the high-quality, softer Emma Original mattress, Emma UK also offers two other mattresses, the Emma Hybrid and the Emma Original Hybrid.

    Emma Hybrid

    The Emma Hybrid offers a unique hybrid design that combines pressure-relieving memory foam with a pocket spring mattress's superior stability and breathability.

    It features four layers, including a comfort layer of the patented Airgocell foam, supportive steel micro-coils, viscoelastic memory foam, and a base layer of supportive HRX foam.

    The Emma Hybrid is a much firmer mattress than the Emma Original. We've rated it at 7 out of 10 on the Sleep Hero firmness scale.

    While still comfortable and cosy, the mattress is more suited to those who prefer a firmer sleeping surface and can better support slightly heavier weights.

    With the added airflow provided by the springs, the mattress also allows for a much cooler sleep

    Read our full Emma Hybrid review.


    Emma Hybrid mattress

    Layers of the Emma Hybrid mattress

    Emma Hybrid box


    Emma Original Hybrid

    The Emma Original Hybrid combines the composition of the Emma Hybrid with the firmness of the Emma Original. 

    The result?

    A hybrid mattress with a soft and comfortable feel.

    This mattress also features four layers: Breathable Airgocell foam, pressure-relieving memory foam, extra-tall zoned pocket springs, and a stabilising cold foam layer.

    The Emma Original Hybrid is Emma's most advanced mattress for exceptional comfort and stability.

    The zoned pocket springs allow for optimal hip and shoulder support, resulting in spinal alignment, and increased breathability. 

    The mattress also offers excellent motion isolation, making it a good choice for couples. 


    Emma Original Hybrid

    Composition of the Emma Original Hybrid


  • Can Emma customise my mattress?

    The Emma mattress is only available in one standard degree of firmness and cannot be customised.

    But this does not mean that things can't be adjusted a little. 

    Emma mattress UK offers you the option of adding one free layer to help soften or firm up the mattress if you find that it isn't quite working for you.

    All you need to do is contact Emma's senior support team at

    Their customer service is incredible, and this is a fantastic way for them to help their customers achieve maximum comfort.

  • Does the Emma mattress give off an odour when unpacking?

    Like all vacuum-packed and compressed mattresses, new Emma mattresses can sometimes emit an odour when unpacking.

    This is referred to as off-gassing.

    Off-gassing is completely normal. The odours are not toxic, and there is no need to worry.

    After the manufacturing process, the mattress is rolled up and vacuum-sealed to be sent to you in a compact box.

    This can trap some air bubbles, which are released once you unpack the mattress.

    This smell is characteristic of new mattresses and dissipates within a few days.

    While not toxic, the smell can be uncomfortable.

    We recommend that you unpack your mattress in a well-ventilated room.

  • How are Emma mattresses delivered?

    All Emma mattresses are delivered rolled up and vacuum-sealed in a compact box.

    The box is small enough to fit through any narrow passageway or up stairways and can easily be handled by one person.

    The compression does not damage the mattress, and it will slowly return to its original size after unpacking.

  • Can Emma mattresses sag over time?

    All mattresses sag eventually, which can seriously affect the quality of your sleep.

    We advise that you change your mattress every 10 to 13 years.

    Premature sagging only occurs in poor quality mattresses.

    You should not experience any premature sagging with any of the Emma mattresses.

    These are all high-quality products that offer optimal support.

    All Emma mattresses also come with a 10-year guarantee. Should your mattress sag before this time, you can contact Emma's customer support team.

  • How can I contact Emma’s customer service?

    If you have any questions pre-purchase or after buying an Emma product, you can contact Emma’s customer service team.

    We’ve found them to be very helpful.

    Customer service is readily available via the live online chat or the contact forms on the Emma website.

  • What payment options does Emma mattress UK offer?

    You can purchase your Emma product on the Emma UK website via credit card or PayPal. Online payments are secure.

    Emma also offers financing options, and they’ve teamed up with Klarna to help you choose how and when to pay.

    Simply select this option upon checkout.

  • What does Emma's 10-year guarantee cover?

    All Emma mattresses come with a 10-year guarantee.

    This covers cracks, dents, or other damages to the foam that have occurred despite proper use and proper handling of the Emma mattress.

    Simply contact the customer service team and provide a photograph of the damage.

    Emma will swap your mattress with a brand new one.

    Terms and conditions do apply.

  • How do I return an Emma product?

    Returns of Emma mattresses and accessories are handled online via the returns portal.

    All steps necessary are clearly described and simple to follow.

    You do not need to keep the original packaging to return the mattress.

    Returns within the trial period are free, and you will receive a full refund within 14 days.

  • What is Emma's Key Worker Discount?

    Emma UK tries hard to support the key workers that are fighting the Covid-19 pandemic.

    With that, the company offers a 40% discount for all NHS health care workers, teachers, carers, and emergency personnel. 

  • What is the Emma friend referral programme?

    Emma UK offers a friend referral programme, where you can share your unique code to give your friends a discount on their first purchase - and earn money in the process!

    This is how it works:

    • After you have made a purchase, you can share your unique personal friend referral code.
    • Your friends will get £20 off their first purchase.
    • If your friend keeps the purchase beyond the trial period, you'll be rewarded with £20, automatically transferred to your bank account.  

    You will have to make a minimum purchase of £290 to receive a referral code, and your friend will have to make a minimum purchase of £290 to use the discount.

    The discount can be used in conjunction with other promotions that offer up to 30% off.

    You can refer up to 8 friends.

  • Can you buy the Emma mattress on Amazon UK or through other stockists?

    Yes, the Emma mattress is available on Amazon in the UK and other approved sellers, including DFS, Carpetright, and John Lewis. 

    The 10-year guarantee is valid if you purchase from an approved seller, though delivery conditions are subject to change. 

    Note, though, that you will only receive a 14-day trial and a 6-month guarantee if you purchase refurbished mattresses through agents such as Wowcher, GoGroopie, or eBay. 

    We would recommend buying directly from the Emma website.

  • Covid-19 update

    We are living in unpredictable times and businesses all over the UK are working hard to contain the spread of the Covid-19 coronavirus and to minimise its effects.

    Despite the daily changes, Emma strives to continue to offer its customers the best service.

    For a limited timeframe, Emma UK will be offering its customers:

    • A 200-day trial period instead of the standard 100-night trial period.
    • 0% financing and coverage for the 200-day trial period.
    • Free shipping, as always.
    • No-contact delivery: Customers can request doorstep delivery, and the company has put a No Signature Policy in place.

Nicky P.

My mum calls me "bear" because I like to sleep so much. I never knew that, one day, that would be a very useful skill. Can you tell that I've found my calling? 

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